HP Device Manager 4.6 - WES Imaging Troubleshooting Guide

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Technical white paper

HP Device Manager 4.6

WES Imaging Troubleshooting Guide

Table of contents

Overview .......................................................................................................................................................................................... 2

Error codes and error messages................................................................................................................................................ 2

Troubleshooting steps ................................................................................................................................................................. 2

Connectivity and network........................................................................................................................................................ 2

Credentials .................................................................................................................................................................................. 2

Permissions ................................................................................................................................................................................ 2

File name and disk space ........................................................................................................................................................ 3

Other troubleshooting steps .................................................................................................................................................. 3

Next steps ....................................................................................................................................................................................... 3

Appendix A: Verify the Shared Folder settings by the command line ................................................................................ 4

Appendix B: Imaging support matrix ......................................................................................................................................... 5

Appendix C: Debugging the network connection with WinPE .............................................................................................. 6

Creating a USB flash drive for debugging ............................................................................................................................ 6

Installing NIC drivers and debugging .................................................................................................................................... 6

For more information ................................................................................................................................................................. 10

Summary of content (10 pages)

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Technical white paper HP Device Manager 4.6 WES Imaging Troubleshooting Guide Table of contents Overview .......................................................................................................................................................................................... 2 Error codes and error messages................................................................................................................................................ 2 Troubleshooting steps .................
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Overview The purpose of this document is to demonstrate how to troubleshoot issues that might occur while attempting imaging tasks on Windows Embedded Standard (WES) thin clients using HP Device Manger (HPDM). These imaging tasks include both capturing and deploying images to and from HP thin clients running WES 2009, WES 7 | 7E | 7P and WES8. There are two modes for WES Imaging: cached mode and non-cached mode.
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File name and disk space • If the image file name includes special characters (such as &, |, and ^), it might cause issues. Select a new file name for the image that does not include special characters and try again. HP recommends that the file name contain only ASCII alphabet, numerical, underscore (_), and hyphen (-) characters. HPDM does not support non-English characters in the image file name.
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Appendix A: Verify the Shared Folder settings by the command line HP recommends that you verify the Shared Folder settings on the thin client and use the command line instead of Internet Explorer. These steps can be performed through a working shadow session to the thin client. 1. 2. Open a command dialog.
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Appendix B: Imaging support matrix The following is the matrix for which operating systems and HP thin clients are supported for each imaging task template (x means supported): OS / model WES 8 t610 _Capture Image _Capture Image _Deploy Image _Deploy Image (File-based1 (Disk-based) (File-based ) (Disk-based) ) 1 X X X X X X X X X X X _PXE Imaging2 WES 73 t820, t620, t610, t510, t505, t5740e, t5570e, 6360t, mt41, mt40, 4320t WES 2009 t610, t510, t505, t5740, t5570, gt7720 WES 20094 636
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Appendix C: Debugging the network connection with WinPE Creating a USB flash drive for debugging If you have a USB flash drive created using the following procedure, you can skip this section and go to next section. 1. 2. 3. 4. 5. Create a Thinstate USB flash drive using the Thinstate Capture tool. Open the USB flash drive, and then find out the file explorer.ini located in the directory sources. Find the string cmd.exe /K \IBRPE\THINSTATE.CMD in the last line of the file, and then change this line to cmd.
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2. Run the command wpeinit to initialize the WinPE environment. 3. You can check the network with the ipconfig command before installing the NIC drivers. This command determines whether there is any network information.
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4. Switch the current directory to the NIC drivers’ directory with the cd command. For example, suppose you copied the drivers to a USB flash drive and named the folder HP Drivers Network Broadcom NetLink Gigabit Ethernet - v15.x_t610,510,5570e,5740e. You would switch to this directory. 5. Install the network drivers with the drvload command. The detailed command is as follows: drvload INF_FILE_NAME.inf For example, if the inf file of the attached drivers is k57nd60x.inf, enter drvload k57nd60x.inf.
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6. If the NIC drivers installed successfully, the message DrvLoad: Successfully loaded xxxx.inf appears. 7. After you install the NIC drivers successfully, you can verify the network connection with the ipconfig command. If the network connection is successful, the correct IP information is displayed on the screen. If you do not see the IP information, wait two minutes or more and then run ipconfig again. 8. After the correct IP information is displayed, you can debug the connection to Shared Folder.
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For more information To read more about HP Device Manager, go to http://www.hp.com/go/hpdm. Sign up for updates hp.com/go/getupdated © Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.