HP Device Manager 4.6 - Wake-on-LAN Troubleshooting Guide

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Technical white paper

HP Device Manager 4.6

Wake-on-LAN Troubleshooting Guide

Table of contents

Overview .......................................................................................................................................................................................... 2

WOL types ................................................................................................................................................................................... 2

Behavior ...................................................................................................................................................................................... 2

Error codes ...................................................................................................................................................................................... 2

Troubleshooting steps ................................................................................................................................................................. 2

Thin client.................................................................................................................................................................................... 2

Network connections ............................................................................................................................................................... 2

Network topology ..................................................................................................................................................................... 3

Appendix A: Third-party tools for WOL ..................................................................................................................................... 3

For more information ................................................................................................................................................................... 4

Summary of content (4 pages)

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Technical white paper HP Device Manager 4.6 Wake-on-LAN Troubleshooting Guide Table of contents Overview .......................................................................................................................................................................................... 2 WOL types................................................................................................................................................................................... 2 Behavior ................
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Overview The purpose of this document is to demonstrate how to troubleshoot issues that might occur while attempting a Wake-onLan (WOL) task on thin clients. WOL types HPDM supports two types of WOL: 1. 2. Subnet-directed WOL—The HPDM Gateway broadcasts the WOL packet to the subnet address of devices on port 7. Buddy WOL—This sub-feature has a condition that the target subnet must have an online device other than the target device.
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Network topology • If the thin client is in the same subnet as the HPDM Gateway, use a third-party WOL tool to verify if the thin client is in a state that can be woken (see Appendix A: Third-party tools for WOL). • If the thin client is in a different subnet than the HPDM Gateway, do the following: – Check if subnet-directed broadcasts are disabled on intervening routers. If yes, it has to rely on Buddy WOL. – Check if there is an online thin client in the same subnet as the target thin clients.
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For more information To read more about HP Device Manager, go to http://www.hp.com/go/hpdm. Sign up for updates hp.com/go/getupdated © Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.