HP Device Manager 4.6 - LDAP Troubleshooting Guide

• If an HPDM inner user and an imported LDAP user share credentials, HPDM will default to the inner user.

• If a user or group is modified on the LDAP server, their information will not be updated in the HPDM Console until their

next login.

– For example, if the imported LDAP user Administrator changes their password on the LDAP Server side, they must log

in to the HPDM Console again for the new password to take effect.

Multiple child domain users login

If you have a main domain and multiple child domains, you can configure the domains trust each other. This enables all child

domain users login into HPDM.

Testing environment:

Parent domain:

• Domain: hpdm.dto

• Host: hpdmdcsvr001.hpdm.dto

• Test User Account: cn=administrator, cn=users, dc=hpdm, dc=dto

Child domain:

• Domain: subhpdm.dto

• User to Login HPDM: dmtest

To log in to HPDM as user dmtest in child domain subhpdm.dto:

1. Configure the LDAP User Authentication with the parent domain specifications. In the testing environment, the

specifications would be as follows:

– Host: hpdmdcsvr001.hpdm.dto

– Domain: hpdm.dto

– Username: administrator