HP Device Manager 4.6 - LDAP Troubleshooting Guide

• Make sure that the LDAP server firewall does not block the port.
– Verify using the telnet command. The following example uses the default port, 389.
• Make sure that the LDAP User Authentication is configured correctly from the HPDM Console before importing users and
groups. See Configuring User Authentication.
– To configure the User Authentication using the FQDN, you must enter the full name in both the Domain and the
Username fields, such as dc=magic,dc=com for the domain and
cn=Administrator,cn=Users,dc=magic,dc=com for the user named Administrator in the Users folder.
– Verify that the LDAP server works by clicking the Test button during the User Authentication configuration.
• To log in to HDPM as an LDAP user, enter the short username, not the FQDN.
– For example, if the FQDN is cn=Administrator,cn=Users,dc=magic,dc=com, enter Administrator as
the username.
– In the Server Address field, enter the HPDM Server address, not the LDAP server address.
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