HP Device Manager 4.6 - HP t5740 Windows XPe Support Guide

Technical white paper
HP Device Manager 4.6
HP t5740 Windows XPe Support Guide
Table of contents
Overview .......................................................................................................................................................................................... 3
Updating the HPDM Agent .................................................................................................................................................. 3
Symantec Endpoint Protection (SEP) Firewall ................................................................................................................ 3
VNC Shadowing ..................................................................................................................................................................... 3
Imaging .................................................................................................................................................................................... 3
Other HPDM 4.5 features .................................................................................................................................................... 3
Prerequisites .................................................................................................................................................................................. 3
Updating the HPDM Agent ........................................................................................................................................................... 3
Creating a template to stop the SEP firewall ...................................................................................................................... 3
Creating a template sequence to update the HPDM Agent ............................................................................................. 5
Troubleshooting ........................................................................................................................................................................ 5
HDPM Agent update task fails ............................................................................................................................................ 5
HPDM Agent update task succeeds, but the HPDM Agent still shows as older version ........................................ 5
Symantec Endpoint Protection (SEP) Firewall ........................................................................................................................ 5
Additional firewall ports needed by the current version of HPDM ................................................................................. 5
Port 139 .................................................................................................................................................................................. 5
Port 40004 ............................................................................................................................................................................. 5
Port 40009 ............................................................................................................................................................................. 5
Ports 4915265535 ............................................................................................................................................................ 5
Modifying firewall rules in Symantec Endpoint Protection (SEP) ................................................................................... 6
Configuring the rules ............................................................................................................................................................ 6
Exporting SEP rules to a .sar file ............................................................................................................................................ 7
Creating a task template to deploy SEP rules .................................................................................................................... 8
Troubleshooting ...................................................................................................................................................................... 11
VNC Shadowing ............................................................................................................................................................................ 11
Shadow Device ........................................................................................................................................................................ 11
Reverse Shadow Device ........................................................................................................................................................ 11
Troubleshooting ...................................................................................................................................................................... 11
Imaging .......................................................................................................................................................................................... 12
Space characters in the image name ................................................................................................................................. 12
Captured image does not get compressed ....................................................................................................................... 13
No entry for Image Size after a capture task .................................................................................................................... 14
Copying an image and delete deployment template .................................................................................................. 15

Summary of content (19 pages)