HP Device Manager 4.6 - General Troubleshooting Guide

Overview

This document introduces some general information that can help troubleshoot issues in HP Device Manager (HPDM).

Log files

HPDM Agent log files

Path

WES/XPe—C:\Windows\XPeAgent

WinCE (HP)—\Hard Disk\Program Files\Agent

HP ThinPro series/Smart Zero Core—/etc/hpdmagent

Files

• Agent.log—The log file for the HPDM Agent main process

• Child.log—The log file for the HPDM Agent child process

• Discovery.log—The log file for detailed information about the HPDM Agent discovering the HPDM Gateway

HPDM Gateway log files

Path

The path of the HPDM Gateway log files depends on the HPDM install path, which is specified by users. The default install

path is either C:\Program Files\Hewlett-Packard\HP Device Manager\Gateway or C:\Program Files(x86)\Hewlett-Packard\HP

Device Manager\Gateway.

Files

• Gateway.log and Gateway.log.x (1–30)—The log files for the HPDM Gateway

HPDM Console log files

Path

The log files for the HPDM Console are located in the %programdata%\Hewlett-Packard\HP Device Manager\Console\logs

folder. The %programdata% folder is an accessible folder under the Windows UAC policy. It refers to either C:\ProgramData

or C:\Documents and Settings\All Users\Application Data, depending on the operating system.

Files

• hpdm-console.log and hpdm-console.log.x (1–10, configurable)—The log files for the HPDM Console

HPDM Server log files

Path

The path of the HPDM Server log files depends on the HPDM install path, which is specified by users. The default install path

is either C:\Program Files\Hewlett-Packard\HP Device Manager\Server\logs or C:\Program Files(x86)\Hewlett-Packard\HP

Device Manager\Server\logs.

Files

• hpdm-dbsetup.log—Tthe log file for the installation process of the database

• hpdm-server.log and hpdm-server.log.x (1–10, configurable)—The log files for the HPDM Server

• hpdmwrapper.log—The log file for the wrapper to start the HPDM Server

Master Repository Controller log files

Path

The path of the Master Repository Controller log files depends on the HPDM install path, which is specified by users. The

default install path is either C:\Program Files\Hewlett-Packard\HP Device Manager\MasterRepostioryController\log or

C:\Program Files(x86)\Hewlett-Packard\HP Device Manager\ MasterRepostioryController\log.

Files

• MasterRepostioryController.log and MasterRepostioryController.log.x (1–30)—The log files for the Master

Repository Controller