HP Device Manager 4.6 - General Troubleshooting Guide

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Technical white paper

HP Device Manager 4.6

General Troubleshooting Guide

Table of contents

Overview .......................................................................................................................................................................................... 2

Log files ........................................................................................................................................................................................... 2

HPDM Agent log files ................................................................................................................................................................ 2

Path .......................................................................................................................................................................................... 2

Files .......................................................................................................................................................................................... 2

HPDM Gateway log files ........................................................................................................................................................... 2

Path .......................................................................................................................................................................................... 2

Files .......................................................................................................................................................................................... 2

HPDM Console log files ............................................................................................................................................................ 2

Path .......................................................................................................................................................................................... 2

Files .......................................................................................................................................................................................... 2

HPDM Server log files ............................................................................................................................................................... 2

Path .......................................................................................................................................................................................... 2

Files .......................................................................................................................................................................................... 2

Master Repository Controller log files .................................................................................................................................. 2

Path .......................................................................................................................................................................................... 2

Files .......................................................................................................................................................................................... 2

Collecting userful log information ............................................................................................................................................. 3

HPDM Agent ............................................................................................................................................................................... 3

HPDM Gateway .......................................................................................................................................................................... 3

HPDM Console ........................................................................................................................................................................... 3

HPDM Server .............................................................................................................................................................................. 3

Master Repository Controller ................................................................................................................................................. 3

Troubleshooting ............................................................................................................................................................................ 3

For more information ................................................................................................................................................................... 4

Summary of content (4 pages)

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Technical white paper HP Device Manager 4.6 General Troubleshooting Guide Table of contents Overview .......................................................................................................................................................................................... 2 Log files ...........................................................................................................................................................................................
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Overview This document introduces some general information that can help troubleshoot issues in HP Device Manager (HPDM). Log files HPDM Agent log files Path WES/XPe—C:\Windows\XPeAgent WinCE (HP)—\Hard Disk\Program Files\Agent HP ThinPro series/Smart Zero Core—/etc/hpdmagent Files • Agent.log—The log file for the HPDM Agent main process • Child.log—The log file for the HPDM Agent child process • Discovery.
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Collecting userful log information HPDM Agent First, upload the HPDM Agent logs files with a Capture File task or copy them locally. The default log level of the HPDM Agent log files is Error. If your issue can be reproduced, set the Log Level to Information with a Configure Agent task. Then, reproduce the issue. Finally, upload the HPDM Agent logs files with a Capture File task or copy them locally. HPDM Gateway The default log level of the HPDM Gateway log files is Trace.
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For more information To read more about HP Device Manager, go to hp.com/go/hpdm. Sign up for updates hp.com/go/getupdated © Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.