HP Device Manager 4.5 - WES Imaging Troubleshooting Guide

Error Code: 14020502
Error Info
:
The device BIOS family does not match with the image.
Description
:
This error shows when attempting to deploy an image to a different hardware platform than the one the
image was captured from. This error also shows when attempting to deploy an image to a different hardware platform than
what was selected when the image was imported.
Error Code: 14031012
Error Info
:
Failed to log on.
Description
:
This error code shows when the logon to the Shared Folder Repository fails.
Error Code: 14031022
Error Info
:
Failed to download file(s).
Description
:
This error code shows when the agent is unable to download the imaging tools.
Troubleshooting steps
Connectivity and network
• Check that the devices on the network can connect to the Shared Folder.
• Check if communications are allowed through the firewall for the following ports:
– 137: NetBIOS Name Service
– 138: NetBIOS Datagram Service
– 139: NetBIOS Session Service
– 445: Microsoft Directory Services
• Check that the thin client is not connecting via a wireless network. If the thin client cannot connect using a wired network,
then consider using the cached mode. HPDM does not support capture/deploy image with non-cached mode imaging
from or to a device connected to a wireless network.
• Check that the thin client is not connecting to a wired network that requires authentication such as 802.1X. The Windows
PE boot environment used to image a thin client does not support this authentication. Consider using the cached mode.
• Check that there is a DHCP server in the network environment. The Windows PE boot environment needs to obtain a valid
IP address from DHCP to connect to the Shared Folder repository.
Credentials
• Check that the username and password are correctly configured for the repository.
• If a new Windows user account was created for the Shared Folder and FTP access, check that the option that forces a
password change on the next logon is not selected. It is also a good idea to make sure that the password for this account
does not expire.
• If using Domain credentials for access to the Shared Folder, check that the repository is configured to provide the domain
information with the user name (for example, Domain\User). Even if the thin client is configured to be a member of the
domain, the Windows PE boot mode will not be. It is important that both credentials be configured for the repository.
• If the username and\or password include special characters (such as &, |, and ^), they might cause issues. Select a new
username and\or password that does not include special characters and try again. HP recommends that the password
contains only the ASCII alphabet, numerical, underscore (_), and hyphen (-) characters.
Permissions
• Check that the account has read and write permissions on the Shared Folder.
• Use explorer.exe to access the Shared Folder and check if you can copy a file to and from it with the configured
credentials.
• Or see Appendix A: Verify the Shared Folder Connection by the command line.
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