HP Device Manager 4.5 - WES Imaging Troubleshooting Guide

Executive summary
The purpose of this document is to demonstrate how to troubleshoot issues that might occur while attempting imaging
tasks on Windows Embedded Standard (WES) thin clients. These imaging tasks include both capturing and deploying images
to and from HP thin clients running WES 2009 and WES 7 | 7E | 7P.
There are two modes for WES Imaging: cached mode and non-cached mode. In cached mode, the image file is transferred to
the device before deployment or captured entirely on the device and then transferred after the image file is created. For
non-cached mode, the Shared Folder (SMB/CIFS) Protocol settings configuration is required and the capture or deployment
is done from this shared folder. This document focuses more on troubleshooting WES Imaging with non-cached mode.
For WES Imaging, most issues are caused by either incorrect Shared Folder settings or problems with the network
environment. For more information on how to configure the Shared Folder Protocol, see the white paper Repository
Management in HP Device Manager 4.5.
This document also includes information on how to verify the Shared Folder settings. See
Appendix A: Verify the Shared
Folder Connection by the command line.
NOTE:
The image that is captured by HPDM is a file-based image, and its filename extension is .ibr. The image format is the same
as .wim, only the extension is different.
Error codes
Error codes can be returned from either the imaging tools or the agent. This section describes some of the more common
error codes that might occur during imaging.
Codes returned from imaging tools
Error Code: -300
Error Info
:
Do image task failed.
Description
:
This error code shows when the device boots in the Windows PE imaging mode and the imaging utility, ibrpe,
fails to execute properly for image capture or image deployment.
Error Code: -301
Error Info
:
The device BIOS family does not match the image.
Description
:
This error code shows when the device boots in the Windows PE imaging mode and the imaging utility, ibrpe,
fails to execute properly for image deployment. This error shows when deploying an image to a different hardware platform
than the one the image was captured from.
Error Code: -400
Error Info
:
Failed to connect the Shared Folder.
Description
:
This error code shows when the device boots in the Windows PE imaging mode and is unable to establish a
connection to the Shared Folder Repository.
Error Code: -401
Error Info
:
Image file not found on Shared Folder Repository.
Description
:
This error code shows when the device boots in the Windows PE imaging mode and the image file to be
deployed cannot be found on the Shared Folder Repository.
Error Code: 14000052
Error Info
:
Unsupported task.
Description
:
This error code shows because the imaging method selected for the device is not supported. This occurs either
because the thin model or operating system version is not supported for imaging or the agent has not been updated to
support the imaging task. See
Appendix B: Imaging support matrix for a table of supported models.
Error Code: 14020192
Error Info
:
Image file not found on FTP Repository.
Description
:
This error code shows when the image file cannot be found on the FTP Repository.
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