HP Device Manager 4.5 - HPDM Console UAC Work-around

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Technical white paper

HP Device Manager 4.5

User Account Control (UAC) Work-around for the HPDM Console

Table of contents

Executive summary ...................................................................................................................................................................... 2

Steps to reproduce........................................................................................................................................................................ 2

HPDM configuration .................................................................................................................................................................. 2

Image capture ............................................................................................................................................................................ 2

Root cause ...................................................................................................................................................................................... 2

The work-around ........................................................................................................................................................................... 2

Summary ......................................................................................................................................................................................... 3

For more information ................................................................................................................................................................... 3

Summary of content (3 pages)

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Technical white paper HP Device Manager 4.5 User Account Control (UAC) Work-around for the HPDM Console Table of contents Executive summary ...................................................................................................................................................................... 2 Steps to reproduce........................................................................................................................................................................
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Executive summary After HP Device Manager 4.5 was released, some non-administrator users have run into a few issues while running the HP Device Manager (HPDM) Console. Problems include being unable to: • Generate templates • Import files • Capture thin client images • Capture files from thin clients The issue is known to occur when the user logged on to Windows is not the administrator account. The issue will also affect all other user accounts, even if they are members of the Administrators group.
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To configure the HPDM Console to always run with elevated privileges: 1. 2. 3. 4. Log off Windows, and then log on as the local administrator. Right-click on the desktop shortcut for the HPDM Console and select Properties. Click the Compatibility tab. Under Privilege Level, select Run this program as an administrator, and then click OK. Summary Running the HPDM Console with elevated privileges will solve the issues described in this document. HP fixed these issues with HP Device Manager 4.