HP Device Manager 4.5 - Command Task (WES) Troubleshooting Guide

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Technical white paper

HP Device Manager

Command Task (WES) Troubleshooting Guide

Table of contents

Executive summary ...................................................................................................................................................................... 2

Troubleshooting steps ................................................................................................................................................................. 2

Validity of the command line .................................................................................................................................................. 2

MSI Installation by a Command task ..................................................................................................................................... 2

Command line error when installing MSI ......................................................................................................................... 2

User Account problem when installing MSI ..................................................................................................................... 3

Appendix A: Script subtask feature preview ............................................................................................................................ 3

For more information ................................................................................................................................................................... 5

Summary of content (5 pages)

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Technical white paper HP Device Manager Command Task (WES) Troubleshooting Guide Table of contents Executive summary ...................................................................................................................................................................... 2 Troubleshooting steps ................................................................................................................................................................. 2 Validity of the command line .........
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Executive summary The purpose of this document is to demonstrate how to troubleshoot issues that might occur while using the Command Task of HP Device Manager (HPDM) on Windows Embedded Standard (WES) thin clients. Troubleshooting steps Validity of the command line Sometimes the HPDM Command Task returns error code 14004022. Use the following steps to check the validity of your command. • Check that the command is correct. Execute the command line manually first. • Check that cmd.
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User Account problem when installing MSI Some MSI files need to be run by an administrator account. By default, HPDM runs as the SYSTEM account. When you install these files using HPDM, the task will return a success. However, the MSI does not install on the thin client. The current release cannot resolve this problem. The next release (4.5 SP3) will add the Script subtask (see Appendix A: Script subtask feature preview) to resolve this problem.
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In this dialog, you can write a batch script (Content), specify the working directory for the script (Start in), and assign an account to execute it (Run as). The dialog appearance might change between the publication of this document and the release of the feature.
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For more information To read more about HP Device Manager, go to http://www.hp.com/go/hpdm. Sign up for updates hp.com/go/getupdated © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.