HP Deskjet D4300 series Windows Help
HP Deskjet D4300 Printer series HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
1 Welcome....................................................................................................................................6 2 Special features........................................................................................................................8 3 Get started The printer at a glance................................................................................................................9 Buttons and lights.......................................................
Print other documents Print e-mail................................................................................................................................34 Print documents........................................................................................................................35 Print letters................................................................................................................................36 Print envelopes..................................................
10 Maintenance Install print cartridges...............................................................................................................63 Choose the right print cartridges........................................................................................63 Selection numbers..............................................................................................................64 Printing with one print cartridge........................................................................
Contents Photos do not print correctly...................................................................................................102 Check the paper tray........................................................................................................102 Check the printer properties.............................................................................................103 Part of the photo is faded...........................................................................................
Environmental product stewardship program.........................................................................124 Paper use.........................................................................................................................125 Plastics.............................................................................................................................125 Material safety data sheets...............................................................................................
1 Welcome Welcome to the HP Deskjet D4300 Printer series Help. This guide primarily explains how to use your computer and the printer together. For more information on transferring photos from digital cameras and other USB devices to your computer using the printer, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. If you are using the product with a Windows 2000 computer, some features may not be available.
(continued) Description Troubleshooting Find a solution to a hardware or software problem. Shop for ink supplies Learn how to order supplies for the printer. Printer specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! The HP Deskjet is equipped with several exciting features: • • • • • • • Borderless printing: Use the entire page surface when printing photos and with the borderless printing feature. For information, see Print borderless photos or Print brochures. Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge (purchased separately). For information, see Photo print cartridge. Ink-backup mode: Print with one print cartridge.
3 Get started • • • • • The printer at a glance Buttons and lights Paper trays Print cartridges Ink-backup mode The printer at a glance 1 Buttons and lights 2 Front USB port 3 Paper trays 1 Print cartridges Get started Click the links below to learn about the printer features.
Chapter 3 1 USB port Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job. The printer lights give you visual cues about the status of the printer.
Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure. Cancel button Use the Cancel button to cancel the current print job.
Chapter 3 Resume button and light The Resume light flashes when an action is required, such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing. 1 Resume button and light Print Cartridge Status lights The Print Cartridge Status lights and the Ink Level lights offer the status and ink level information for each print cartridge.
The Ink Level lights show ink level information for each print cartridge, four for the tri-color cartridge and four for the black/photo cartridge. 1 Tri-color print cartridge light 2 Black/Photo print cartridge light 1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge carriage. • The light is on and solid when the tri-color print cartridge is low on ink. • The light flashes when the tri-color print cartridge needs to be serviced.
Chapter 3 Front USB port lights To transfer photos from a digital camera, external card reader, or USB flash drive, to your computer, just plug the camera or other device into the printer's front USB port. You can then print the photos using HP Photosmart Software. 1 Connection light 2 Error light When the camera is connected correctly, the Connection light is illuminated. The Connection light blinks green when printing from the camera.
Unfold the paper trays To unfold the paper trays 1. Lower the input tray. 2. Lower the output tray. Get started 3. Pull out the output-tray extension.
Chapter 3 Input tray The input tray holds paper or other media. 1 Input tray Paper guide Print on different sizes of media by sliding the paper guide to the right or to the left. Output tray Printed pages are deposited in the output tray. 1 Output tray Get started Raise the output tray to load paper or other media. Lower the output tray before printing.
To prevent paper from falling out of the output tray, pull out both sections of the outputtray extension. If you are printing in the Fast Draft mode, raise the output-tray extension stop. 1 Second section of output-tray extension 2 Output-tray extension stop Fold the paper trays To fold the paper trays 1. Remove paper or other media from the paper trays. 2. If the output-tray extension stop is raised, lower it and then push the second section of the output-tray extension in. Get started 3.
Chapter 3 4. Raise the output tray. 5. Raise the input tray. Print cartridges Three print cartridges can be used with the printer.
Use print cartridges The print cartridges can be used in the following ways: • • Everyday printing: Use the black and tri-color print cartridges for everyday print jobs. Quality color photos: For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The photo print cartridge, in combination with the tri-color print cartridge, provides you with virtually grain-free photos.
Chapter 3 NOTE: When the printer operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.
Connect the printer • USB Connect the printer 4 USB The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print photos using the front USB port You can transfer photos from a digital camera, external card reader, or USB flash drive to your computer, and then print them.
For more information on using the HP Photosmart Software, see the HP Photosmart Software Help. About the front USB port lights The lights on the front USB port let you know if the device is connected correctly and if the photos are transferring. • • When the camera is connected correctly, the Connection light is illuminated. The Connection light blinks green when photos are transferring. If the camera is not set to the correct mode for transferring photos, the Error light flashes.
Chapter 5 Print photos using the front USB port 24 1 Connection light 2 Error light Print photos using the front USB port
6 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print borderless photos. Print photos with a border. Learn how to perform other photo printing tasks • • • • • • Use the photo print cartridge for great colors and virtually grain-free photos. For more information, see Photo print cartridge. Improve printed colors in your photos. For more information, see Advanced color settings.
Chapter 6 • • • • Open the file in a software program such as HP Photosmart Software and resize the photo. Ensure that the size corresponds to the paper size that you want to use. For maximum fade resistance, use HP Premium Plus Photo Paper. Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the photo paper storage instructions. Do not exceed the input tray capacity: 30 sheets of photo paper. Prepare to print 1. Raise the output tray. 2.
1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing Shortcuts tab. 4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Maximum dpi.
Chapter 6 4. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. NOTE: Some paper sizes might extend beyond the edge of the input tray. 5. Push the paper into the printer until it stops. 6. Slide the paper guide firmly against the edge of the paper. 1 Small photos 2 Large photos 7. Lower the output tray.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Maximum dpi. • Paper Type: An appropriate photo paper type • Paper Size: An appropriate photo paper size • Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies settings.
Chapter 6 Photo print cartridge The photo print cartridge, when used in conjunction with the tri-color print cartridge, provides virtually grain-free photos. It offers exceptional fade resistance for photos that are printed on HP Premium Plus Photo Paper. The photo print cartridge can be purchased separately if it is not included with your printer.
To specify advanced color settings 1. Open the Printer Properties dialog box. 2. Click the Color tab, and then click the More Color Options button. The Advanced Color Settings dialog box is displayed. 3. You can adjust the following settings: • Adjust the Brightness, Saturation, and Color Tone to affect how overall colors are printed. • Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each color that is used in printing.
Chapter 6 Storage • Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper on a flat surface in a cool place. • When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag. • Do not leave unused photo paper in the paper tray. The paper might start to curl, which can reduce the quality of your photos. Handling • Always hold photo paper by its edges.
If you performed the default typical installation of the printer software, you also installed the HP Photosmart Software.
7 Print other documents E-mail Documents Letters Envelopes Postcards Hagaki cards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the input tray capacity: 100 sheets of plain paper. Print other documents Prepare to print 1.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 7 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 7 5. Slide the paper guide firmly against the edge of the envelopes. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.
Chapter 7 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Hagaki, and then select an appropriate hagaki card type. • Print Quality: Normal or Best • Size: An appropriate hagaki card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.
Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. NOTE: For information on resolving an out-of-paper message, see Out of paper. Print labels Guidelines • Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing.
Chapter 7 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. Print transparencies Guidelines • For great results, use HP Premium Inkjet Transparency Film. • Do not exceed the input tray capacity: 30 transparencies.
Print brochures Guidelines • Do not print borderless brochures in ink-backup mode. Always have two print cartridges installed in the printer. For more information, see Ink-backup mode. • Open the file in a software program and assign the brochure size. Ensure that the size corresponds to the paper size on which you want to print the brochure. • Do not exceed the input tray capacity: 20 sheets of brochure paper. Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3.
Chapter 7 Print greeting cards Greeting cards • Unfold prefolded cards, and then place them in the input tray. • For great results, use HP Greeting Card Paper. • Do not exceed the input tray capacity: 20 cards. Prepare to print 1. Raise the output tray, and then remove all paper from the input tray. 2. Slide the paper guide all the way to the left. 3. Fan the edges of the greeting cards to separate them, and then align the edges. 4. Place the greeting cards in the right side of the input tray.
For example, when a four-page booklet is printed on both sides of the paper, the pages are reordered and printed like this: Guidelines Do not exceed the input tray capacity: 100 sheets of paper. Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3. Place plain paper in the right side of the input tray. The side to be printed on should face down. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper.
Chapter 7 6. When prompted, reload the printed pages in the paper tray as shown below. 7. Click Continue to finish printing the booklet. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Orientation: Portrait or Landscape • Size: An appropriate paper size 3. Click the Advanced tab, and then click Printer Features. 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5. Click the Select Tiles button. 6.
Chapter 7 Prepare to print 1. Raise the output tray, and then remove all paper from the input tray. 2. Slide the paper guide all the way to the left. 3. Place the iron-on transfer paper in the right side of the input tray. The side to be printed on should face down. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray.
8 Printing tips Learn how to use printing shortcuts, select a paper type, change the print resolution, set the page order, print multiple pages on a single sheet, preview a document, and use twosided printing. Click any of the following links: • • Printing tips Check your printer Connect the printer. Print a test page. Save time • • Printing shortcuts. Set the page order. Save money • • • • Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale.
Chapter 8 NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 4. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Printing tips Fast/Economical printing Use Fast/Economical printing to produce draft-quality printouts quickly. To use Fast/Economical printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3.
Chapter 8 4. Click OK. 5. Select any other print settings that you want, and then click OK. Change the print speed or quality The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you select. You can also change the print quality setting to customize the speed and quality of the print process. Printing tips Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink.
To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print. NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately if it is not included with the HP Deskjet. To print in Maximum dpi mode 1. Open the Printer Properties dialog box. 2.
Chapter 8 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: • Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. • Back to front: Prints the last page of the document last. 5. Select any other print settings that you want, and then click OK.
Print multiple pages on a single sheet of paper Printing tips You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab. 5.
Chapter 8 To resize a document for a different paper size 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click Scale to paper size, and then select the target paper size in the drop-down list. The target paper size is the size of the paper on which you are printing, not the size for which the document was formatted. 4. Select any other print settings that you want, and then click OK.
Printing tips 6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up. 7. Click Continue to print the even-numbered pages. To create a two-sided document with a binding, see Bound two-sided documents. Bound two-sided documents If you want to bind printed pages into a book, you can adjust the print settings to accommodate the binding. Bound two-sided documents can have a book binding (binding on the side) or a tablet binding (binding at the top).
Chapter 8 6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Printing tips Figure 8-1 Portrait Figure 8-2 Landscape 7. Click Continue to print the even-numbered pages. Print a Web page You can print a Web page from your Web browser on the HP Deskjet. If you use Internet Explorer 6.
4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. Printing tips TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.
9 Printer software • • • • • Make the HP Deskjet the default printer Set default print settings Printer Properties dialog box What's This? help Download printer software updates Make the HP Deskjet the default printer You can set the HP Deskjet as the default printer to use from any software program. This means that the HP Deskjet is automatically selected in the printer drop-down list when you click Print from the File menu in a software program. Printer software Windows Vista users 1.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. Printer software To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
Chapter 9 NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
10 Maintenance • • • • • • • • • • Install print cartridges Align print cartridges Automatically clean print cartridges Calibrate print quality View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge carriage.
Chapter 10 Choose cartridge combinations for best results • Text and graphics: Combine tri-color and black print cartridges. • Color photos: Combine tri-color and photo print cartridges. Always install the tri-color print cartridge in the left side of the print cartridge carriage. Install the black or photo print cartridge in the right side of the print cartridge carriage. Selection numbers When buying replacement print cartridges, look for the print cartridge selection number.
4. Wait until the print cartridge carriage moves to the right side of the printer and is idle and quiet. 5. Press down on the print cartridge, and then slide it out of the print cartridge carriage. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. Install print cartridges 65 Maintenance 6.
Chapter 10 7. Slide the print cartridge at a slight upward angle into the carriage until the cartridge snaps into place. 8. Close the printer cover. Align print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. WARNING! Keep both new and used print cartridges out of the reach of children.
To clean the print cartridges 1. Open the printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. If your documents are still faded after cleaning, manually clean the print cartridge contacts. For more information, see Manually clean print cartridges. CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.
Chapter 10 Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish.
To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
Chapter 10 Print cartridge storage and handling Follow these guidelines to help maintain HP print cartridges and ensure consistent print quality: • • • When you remove a photo print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out. If you do not have a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. For more information, see Print cartridge protector.
To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector. CAUTION: Do not drop the print cartridge. Dropping the print cartridge can damage it. Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer.
11 Shop for ink supplies To find the print cartridge reorder number, see the printed documentation that came with the HP Deskjet. You can also use the software that came with the HP Deskjet to find out the reorder number for the print cartridge. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.
12 Troubleshooting Error messages Installation problems Printer lights are on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted Front USB port problems If you continue to have problems Troubleshooting • • • • • • • • • • • • • Error messages If an error message displays on the computer screen, check the following topics for a solution: • • • • • Pr
Chapter 12 To resolve the problem, follow the instructions in Resolving print cartridge error messages. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are not installed properly. Troubleshooting If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem.
Cause: A genuine HP print cartridge was previously used in another printer. Original HP ink depleted Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Chapter 12 removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. Troubleshooting 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
To set the paper size in Microsoft Word 1. In Microsoft Word, click File, and then click Print. 2. Make sure that the appropriate printer is selected, and then click Properties. 3. Click the Features tab. 4. In the Size drop-down list, select Envelope #10. 5. Click OK on the Printer Properties dialog box. 6. Click Cancel on the Print dialog box. 7. Print the envelope using the Envelopes and Labels feature in Microsoft Word. The envelope should print without any errors.
Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is running. • Another device, such as a scanner, is connected to the computer. Troubleshooting Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2.
Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturer’s instructions. 2. Uninstall the printer software: a.
Chapter 12 Printer lights are on or flashing The printer lights indicate the printer status. Troubleshooting 1 Power light 2 Resume light 3 Print Cartridge Status lights 4 Front USB port lights To resolve the problem that is causing the lights to flash, click the appropriate link. NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions.
If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data. Troubleshooting Resume light is flashing 1 Resume light If the Resume light is flashing, check the following conditions: • • • The printer might be out of paper. Place paper in the input tray, and then press the Resume button. There might be a paper jam. For information about clearing a paper jam, see Paper jam. The printer might be stalled.
Chapter 12 Print Cartridge Status lights are on or flashing The printer has two print cartridge status lights. Troubleshooting 1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge carriage. 2. The right status light represents the black or the photo print cartridge. One of these print cartridges is installed in the right side of the print cartridge carriage. For more information, see Photo print cartridge.
1. Raise the printer cover, remove the print cartridge on the right, and then lower the cover. 2. Follow one of these steps: • If the Power light is flashing: Open the printer cover, reinsert the print cartridge that you removed, and then remove the other print cartridge. Proceed to step 3. • If the Power light is off: There is a problem with the print cartridge that you removed. Proceed to step 3. 3. Manually clean the print cartridge. After cleaning the print cartridge, reinsert it into the printer.
Chapter 12 Troubleshooting • • • • • • • Solution 3: Clear the print queue Solution 4: Check the printer cable connection Solution 5: Verify the printer driver configuration Solution 6: Check if the printer is paused or offline Solution 7: Clear the print queue manually Solution 8: Restart the print spooler Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the front of the printer.
Solution 3: Clear the print queue Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Chapter 12 After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Troubleshooting Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 6: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
Chapter 12 Solution 7: Clear the print queue manually Solution: Manually clear the print queue. Troubleshooting To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is the problem. Troubleshooting To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3.
Chapter 12 Best or Maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode. Printer is in ink-backup mode Troubleshooting The printer might print more slowly if it is in ink-backup mode. For more information, see Ink-backup mode. To increase the print speed, use two print cartridges in the printer.
Troubleshooting To determine which cartridge is having the problem 1. Make sure the printer is on. 2. Open the printer cover. Wait until the print cartridge carriage moves to the right side of the printer and is idle and quiet. 3. Remove the tri-color print cartridge from the slot on the left. Press down on the cartridge, and then slide it out of the print cartridge carriage. 4. Close the printer cover. 5. Check to see if the error has been resolved.
Chapter 12 8. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 9. When you have identified the problem cartridge, continue with the following solutions. Troubleshooting Work through the following sections in order. When the print cartridge light stops blinking, you have solved the problem.
Troubleshooting 5. Read the selection number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the reference guide that came with your printer. 1 Selection number 6. If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions. 7. Close the printer cover. If this did not solve the issue, try the next solution.
Chapter 12 Try the following solutions: Troubleshooting • • • • • Solution 1: Turn the power off and on Solution 2: Clear any paper jams Solution 3: Move the printer carriage Solution 4: Verify the power source Solution 5: Remove and reinstall the print cartridges Solution 1: Turn the power off and on Solution: Turn the power off and then back on. CAUTION: Check for any loose or broken parts in the printer. If you find loose or broken parts, go to www.hp.com/support. To turn off the printer 1.
Solution 3: Move the printer carriage To move the printer carriage 1. Press the Power button to turn off the printer, and then disconnect the power cord from the printer. 2. Open the printer cover and try to move the print carriage from side to side by hand. 1 3. 4. 5. 6. 7. Print carriage in the access door If the print carriage does not move, then your printer needs to be serviced. If the print carriage does move, then proceed to the next step.
Chapter 12 Solution 4: Verify the power source Solution: Verify that the printer is properly connected to a suitable power source. Troubleshooting To verify the power source 1. Verify that the computer and the printer have the correct power plugs depending on your country/region. 2. Remove the printer cable from any power strips or surge suppressors, and then plug it directly into a power outlet. 3. Try the print job again to see if this procedure resolved the issue.
Troubleshooting 4. Remove the rear access door. Press the handle to the right, and then pull out the door. 5. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 6. Replace the rear access door securely. 7.
Chapter 12 • • Use a different type of paper. Use only one type of paper in the input tray at a time. Printer ejects paper Troubleshooting Solution: If the printer ejects the paper, try one of the following solutions: • Verify that the protective piece of plastic tape has been removed from the print cartridges.
If this did not solve the issue, try the next solution. Solution 3: Check the paper Check the paper loaded in the input tray and the print settings. To check the paper in the input tray 1. While the product is on, remove the power cord from the back of the product. 2. Wait 30 seconds, and then plug the power cord into the back of the product. 3. If the product is not already on, turn it on by pressing the Power button. 4.
Chapter 12 Troubleshooting 4. Click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Resizing Options area, click the appropriate paper size from the Size list. The following table lists the suggested paper size settings for the different types of paper you can load in the input tray.
Solution 4: Use the HP Paper Feed Cleaning Kit Solution: Some Deskjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit. If this did not solve the issue, try the next solution. Solution 5: Clean the rollers Solution: Clean the rollers.
Chapter 12 Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. Troubleshooting If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your product needs servicing.
Check the printer properties Open the Printer Properties dialog box and verify the following options: Tab Setting Size: An appropriate paper size Features Troubleshooting Paper Type: An appropriate photo paper Print Quality: Best or Maximum dpi NOTE: For more information on enabling the maximum dpi mode, see Maximum dpi. Part of the photo is faded Fading might occur on the edges or near the edges of a photo.
Chapter 12 Fading occurs near the edges of a photo Troubleshooting If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, try the following solutions: • • Install a photo print cartridge and a tri-color print cartridge in the printer. Use maximum dpi mode to print the photo. For more information, see Maximum dpi.
Troubleshooting Image is printed at an angle Solution: Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the input tray. Load the paper correctly in the input tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type.
Chapter 12 Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Troubleshooting Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
• • • • Align print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. Verify that the software application you are using supports borderless printing.
Chapter 12 Print quality is poor This section contains the following topics: Troubleshooting • • • • • • • • • • • Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Pa
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: Troubleshooting www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did not solve the issue, try the next solution.
Chapter 12 If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge. For more information, see: • • Ink-backup mode Replace print cartridges Troubleshooting Cause: mode. A print cartridge was missing, and the product was printing in ink-backup If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings.
Ink is not filling the text or graphics completely • • • • Solution 1: HP recommends using genuine HP print cartridges Solution 2: Check the print settings Solution 3: Check the paper type Solution 4: Clean the print cartridges Solution 1: HP recommends using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges.
Chapter 12 Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. Troubleshooting If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridges Solution: Print a self-test report to determine if there is a problem with the print cartridges.
Solution 2: Check the print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: Change the print speed or quality Maximum dpi Troubleshooting • • Cause: The print quality setting was set to low. If this did not solve the issue, try the next solution.
Chapter 12 Solution 2: Check the print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: Troubleshooting • • Change the print speed or quality Maximum dpi Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution.
Printouts are faded or have dull colors • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the print cartridges Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 12 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see Print a test page. Cause: The print cartridges needed to be cleaned or there was insufficient ink. Troubleshooting Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear.
Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. For more information, see: Troubleshooting Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Chapter 12 Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. Troubleshooting To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper.
Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.
Chapter 12 If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program. Envelope is printed at an angle Troubleshooting Solution: 1. Slide the flap inside the envelope before loading it in the printer. For more information about loading envelopes, see Print envelopes. 2. Confirm that the paper guide fits firmly against the edge of the envelope. 3. Reprint the envelope.
Front USB port lights are flashing Troubleshooting Solution: 1 Connection light 2 Error light State of the lights Task Connection light and the Error light flash for five seconds The printer has lost connection with the camera while printing. Check the USB connection. Connection light is on and the Error light is flashing The camera is not set to the correct mode for transferring photos. Change the camera mode.
A HP support • Ink cartridge warranty information • • Support process HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Deskjet.
B Technical information • • • • Printer specifications Notice to Windows 2000 users Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (with the tray extended): 148 mm high x 444 mm wide x 480 mm deep (5.83 inches high x 17.5 inches wide x 18.9 inches deep) Printer weight (without print cartridges): 3.462 kg (7.635 lbs) Memory .
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Appendix B ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.
Technical information Disposal of waste equipment by users in private households in the European Union Environmental product stewardship program 127
Appendix B Regulatory notices • • FCC statement Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • • Toxic and hazardous substance table HP Deskjet D4300 Printer series declaration of conformity FCC statement Technical information Notice to users in Korea 128 Technical information
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Technical information Toxic and hazardous substance table Regulatory notices 129
Appendix B HP Deskjet D4300 Printer series declaration of conformity Technical information 130 Technical information
Index accessibility 2 after the support period 123 aligning print cartridges 66 B booklet printing 44 borderless printing 104 bound two-sided printing 57 brightness 30 brochure printing 43 buttons Cancel button 11 Power button 11 Resume button 12 C calibrating print quality 67 calling HP support 123 cleaning print cartridges automatically 66 print cartridges manually 68 printer body 68 color dull 115 color tone 30 custom paper size 54 D default print settings 60 default printer 60 digital photos 29 docum
other document printing 34 other photo projects 32 out of paper 98 output tray 16 P Index page order, setting 53 paper feed fails 118 out of 98 paper guide 16 paper jam 96 Paper or other media ordering 72 paper trays folding paper trays 17 input tray 16 output tray 16 unfolding paper trays 15 paper type, selecting 51 phone support period period for support 123 photo fix options 29 photo paper, storing and handling 31 photo print cartridge 30 photo printing borderless photos 25 photos with a border 27 sav
Index saturation 30 settings 61 Share photos with family and friends 32 smeared ink 108 Supplies ordering 72 T test page, printing 49 text jagged 118 not filled in 111 smooth fonts 118 Toolbox 71 transparency printing 42 troubleshoot fax problems 111 print quality 108 troubleshooting all lights are flashing 81 borderless printing guidelines 104 borderless printing problems 104 document does not reflect new print settings 120 document prints slowly 89 envelope prints at angle 120 front USB port problems 12
Index 134
