HP Deskjet 3000 J310 series
1 How Do I?..................................................................................................................................3 2 Get to know the HP Printer Printer parts................................................................................................................................5 Control panel features................................................................................................................6 Status Lights.............................................
Contents 2
How Do I? Learn how to use your HP Printer • • • • • Printer parts Load media Replace the cartridges Clear a paper jam WiFi Protected Setup (WPS) How Do I? 1 How Do I? 3
Chapter 1 How Do I? 4 How Do I?
2 Get to know the HP Printer • • • • Printer parts Control panel features Status Lights Wireless Status Light 1 Input tray 2 Paper-width guide for the input tray 3 Control panel 4 Cartridge door 5 Output tray 6 Output tray extender (also referred to as the tray extender) 7 Cartridges 8 USB port 9 Power connection: Use only with the power adapter supplied by HP Get to know the HP Printer Printer parts Printer parts 5
Chapter 2 Control panel features Wireless 5 ! 6 9 8 7 Get to know the HP Printer 6 1 On button and light: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 2 Cancel: Stops the current operation. Returns you to previous screen of printer display. 3 Quick Forms: Shows Quick Forms menu on printer display. Use Selection buttons to select the form that you want to print.
Status Lights When the product is turned on, the on button light will be lit. When the product is processing a job, the on light will be blinking. Additional blinking lights signal errors that you can resolve. See below to learn about blinking lights and what to do. Behavior Solution On light is blinking fast + Attention light is blinking fast The output tray is closed, there is no paper, or there is a paper jam. Prepare the trays, correctly Load media, or Clear a paper jam.
Chapter 2 (continued) Behavior Solution If the problem persists, contact HP support. Wireless Status Light Light behavior Solution Off Wireless signal off. Press wireless button to enable wireless printing and access wireless menu on the printer display. Blinking Indicates printer is searching for a wireless connection. Wait for connection to be established. If connection cannot be established, make sure printer is within range of wireless signal. Fast blinking Wireless error has occurred.
3 Print Choose a print job to continue. Print documents Print photos Print envelopes Print documents To print from a software application 1. Make sure the output tray is open. 2. Make sure you have paper loaded in the input tray. Print See Load media for more information. 3. From your software application, click the Print button. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box.
Chapter 3 6. Select the appropriate options. • On Layout tab select Portrait or Landscape orientation. • On Paper/Quality tab select the appropriate paper size and paper type from the Paper Size and Media drop-down lists. • Click Advanced to select the appropriate output quality from the Printer Features list. 7. Click OK to close the Properties dialog box. 8. Click Print or OK to begin printing. NOTE: You can print your document on both sides of the paper, instead of just one side.
6. Select the appropriate options. • On Layout tab select Portrait or Landscape orientation. • On Paper/Quality tab select the appropriate paper size and paper type from the Paper Size and Media drop-down lists. • Click Advanced to select the appropriate output quality from the Printer Features list. NOTE: For maximum dpi resolution, go to the Paper/Quality tab and select Photo Paper, Best Quality from the Media drop-down list. Make sure you are printing in color.
Chapter 3 See Load media for more information. 6. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 7. Select the appropriate options. • On Paper/Quality tab select a Plain paper type. • Click the Advanced button, and select the appropriate envelope size from the Paper Size drop down menu. 8. Click OK, and then click Print or OK in the Print dialog box.
Printer settings tips • On the Paper/Quality tab of the print driver, select the appropriate paper type and quality from the Media drop down menu. • Click the Advanced button, and select the appropriate Paper Size from the Paper/ Output drop-down menu. • Click the HP Printer desktop icon to open the Printer Software. In the Printer Software, click Printer Actions and then click Set Preferences to access the print driver.
Chapter 3 Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have photo paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
4 Paper basics You can load many different types and sizes of paper in the HP Printer, including letter or A4 paper, photo paper, transparencies, and envelopes. Load media Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.
Chapter 4 HP Brochure Paper or HP Superior Inkjet Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. Paper basics HP Premium Presentation Paper or HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports, and newsletters.
Load media ▲ Select a paper size to continue. Paper basics Load full-size paper a. Raise the input tray ❑ Raise the input tray. b. Lower the output tray ❑ Lower the output tray and pull out the tray extender.
Chapter 4 c. Slide paper-width guide to the left ❑ Slide paper-width guide to the left. Paper basics d. Load paper. ❑ Insert stack of paper into input tray with short edge forward and print side up. ❑ Slide stack of paper down until it stops. ❑ Slide paper-width guide to the right until it stops at edge of paper.
Paper basics Load small-size paper a. Raise the input tray ❑ Raise the input tray. b. Lower the output tray ❑ Lower the output tray and pull out the tray extender.
Chapter 4 c. Slide paper-width guide to the left. ❑ Slide paper-width guide to the left. Paper basics d. Load paper. ❑ Insert stack of photo paper with short edge down and print side up. ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are on top. ❑ Slide paper-width guide to the right until it stops at edge of paper.
Paper basics Load envelopes a. Raise the input tray ❑ Raise the input tray. b. Lower the output tray ❑ Lower the output tray and pull out the tray extender. c. Slide paper-width guide to the left. ❑ Slide paper-width guide to the left.
Chapter 4 ❑ Remove all paper from the main input tray. d. Load envelopes. ❑ Insert one or more envelopes into far-right side of the input tray. The side to be printed on should face up. The flap should be on the left side and facing down. ❑ Slide stack of envelopes down until it stops. ❑ Slide paper-width guide to the right against stack of envelopes until it stops.
5 Work with cartridges • • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Use single-cartridge mode Cartridge warranty information Check the estimated ink levels To check the ink levels from the Printer Software 1. Click the HP Printer desktop icon to open the Printer Software. NOTE: You can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3000 J310 series > HP Deskjet 3000 J310 series 2. In the Printer Software, click Estimated Ink Levels.
Chapter 5 Order ink supplies Before ordering cartridges, locate the correct cartridge number. The cartridge number is printed on the label of the cartridge. If an old cartridge is not available, you can find the number on the printer and in the printer software Locate the cartridge number on the printer ▲ The cartridge number is located inside the cartridge door. Product No. xxxxxx Model No. xxxxx HP Ink Cartridge xx Work with cartridges Locate the cartridge number in the Printer Software 1.
Replace the cartridges Work with cartridges To replace the cartridges 1. Check power. 2. Load paper. 3. Remove cartridge. a. Open cartridge door. Wait for print carriage to move to center of the product. b. Press down to release cartridge, then remove it from slot.
Chapter 5 4. Insert new cartridge. a. Remove cartridge from packaging. Work with cartridges b. Remove plastic tape using pink pull tab. c. Slide cartridge into slot until it clicks into place.
d. Close cartridge door. Related topics • Choose the right cartridges • Order ink supplies Use single-cartridge mode Use the single-cartridge mode to operate the HP Printer with only one print cartridge. The single-cartridge mode is initiated when a print cartridge is removed from the print cartridge carriage. During single-cartridge mode, the product can only print jobs from the computer. NOTE: When the HP Printer operates in single-cartridge mode, a message is displayed on screen.
Chapter 5 During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.
6 Connectivity Add the HP Printer to a network • • • WiFi Protected Setup (WPS) Alternative Wireless Connection Method USB Connection WiFi Protected Setup (WPS) To connect the HP Printer to a wireless network using WiFi Protected Setup (WPS), you will need the following: ❑ A wireless 802.11 network that includes a WPS-enabled wireless router or access point. ❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC).
Chapter 6 ❑ Enter the PIN on WPS-enabled router or other networking device. ❑ Follow the on-screen instructions on the printer display. NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device. 2. View the animation for this topic. Alternative Wireless Connection Method To connect the HP Printer to an integrated wireless WLAN 802.11 network, you will need the following: ❑ A wireless 802.
To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: • • • • • When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers and lists the network names on the computer during wireless setup.
Chapter 6 Connectivity 32 Connectivity
7 Solve a problem This section contains the following topics: • • • • • Improve print quality Clear a paper jam Unable to print Networking HP support Click here to go online for more information. Improve print quality 1. Make sure you are using genuine HP cartridges. 2. Check the print properties to make sure you have selected the appropriate paper type and print quality from the Media drop-down list.
Chapter 7 streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges 6. Clean the cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the cartridges automatically a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox. c. Click Clean Ink Cartridges.
Clear a paper jam Clear a paper jam. To clear a paper jam 1. Press the cancel button to try to clear the jam automatically. If this does not work, the paper jam will need to be cleared manually. 2. Locate the paper jam Input tray If the paper jam is located near the back input tray, pull the paper gently out of the input tray. Output tray • If the paper jam is located near the front output tray, pull the paper gently out of the output tray.
Chapter 7 Inside of printer • If the paper jam is located inside the printer, open the cleanout door located on the bottom of the printer. Press tabs on both sides of the cleanout door. • Remove jammed paper. • Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 3. Press the OK button on the control panel to continue the current job. If the above solutions do not resolve the problem, click here for more online troubleshooting.
Unable to print Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below.
Chapter 7 5. Restart the print spooler. To restart the print spooler NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: Windows 7 • From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. • Double-click Services. • Right-click the Print Spooler, and then click Properties.
6. Restart the computer. 7. Clear the print queue. To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Chapter 7 lights are still blinking, then one or both cartridges may be defective. To determine if one cartridge is defective do the following: 1. Remove black cartridge. 2. Close cartridge door. 3. If the On light blinks, the tri-color cartridge should be replaced. If the On light does not blink, replace the black cartridge. Prepare the trays Open output tray ▲ Output tray must be open to begin printing. Close cartridge door ▲ Cartridge door must be closed to begin printing.
• • Learn how to change from a USB to wireless connection. Click here to go online for more information. Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for more information. HP support • • • • Register the product Support process HP support by phone Additional warranty options Register the product By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts.
Chapter 7 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • • Product name (HP Deskjet 3000 J310 series) Model number (located inside the cartridge door) Product No. xxxxxx Model No.
Technical information The technical specifications and international regulatory information for the HP Printer are provided in this section. For additional specifications, see the printed documentation that came with the HP Printer. This section contains the following topics: • • • • Notice Specifications Environmental product stewardship program Regulatory notices Notice Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved.
Chapter 8 Envelopes: Up to 5 Index cards: Up to 10 Photo paper sheets: Up to 10 Technical information Paper size For a complete list of supported media sizes, see the printer software.
Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Chapter 8 conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Technical information HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge.
Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Chapter 8 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Toxic and hazardous substance table Technical information Regulatory notices The HP Printer meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement Technical information The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 8 Notice to users in Japan about the power cord Technical information 50 Technical information
HP Deskjet 3000 J310 series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 DoC #: VCVRA-1005-01 Hewlett-Packard Company SE 34th Street, Vancouver, WA 98683-8906, USA Technical information Supplier's Name: Supplier's Address: declares, that the product Product Name and Model: Regulatory Model Number: 1) Product Options: Radio Module: Power Adapters: HP Deskjet 3000 printer J310 series VCVRA-1005 All SDGOB-0892 0957-2286 0957-2290 (China and India only) co
Chapter 8 European Union Regulatory Notice European Union Regulatory Notice Technical information Products bearing the CE marking comply with the following EU Directives: Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC EuP Directive 2005/32/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Exposure to radio frequency radiation Exposure to radio frequency radiation Technical information Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Chapter 8 European Union regulatory notice Products with 2.4-GHz wireless LAN devices France Technical information L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise a certaines restrictions: Cet equipement peut etre utilise a l'interieur d'un batiment en utilisant toutes les frequences de 2400 a 2483.5 MHz (Chaine 1-13). Pour une utilisation en environement exterieur, vous devez utiliser les frequences comprises entre 2400-2454 MHz (Chaine 1-9).
Index A T after the support period 42 customer support warranty 42 technical information environmental specifications 43 print specifications 44 system requirements 43 E W C environment Environmental product stewardship program 45 environmental specifications 43 warranty 42 I interface card 29, 30 Index N network interface card 29, 30 P paper recommended types 15 phone support 41 phone support period period for support 41 print specifications 44 R recycle ink cartridges 46 regulatory notices re
Index 56
