Designjet Z5400 PostScript ePrinter Using your Printer
Edition 2 Legal notices Trademarks © 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 HP Start-Up Kit ..................................................................................................................................................
Personalizing the printer ............................................................................................................................. 28 Change the language of the front-panel display ................................................................................................ 29 Access the HP Utility ............................................................................................................................................ 29 Access the Embedded Web Server ...........
8 Web-connected printing ............................................................................................................................... 64 Print by email ....................................................................................................................................................... 64 9 Job queue management ...............................................................................................................................
Move or store the printer .................................................................................................................................. 107 Update the firmware ......................................................................................................................................... 108 Update the software .......................................................................................................................................... 109 Printer maintenance kits .
Colors are inaccurate ......................................................................................................................................... 136 The image is incomplete (clipped at the bottom) ............................................................................................. 136 The image is clipped ..........................................................................................................................................
Contact HP Support ........................................................................................................................................... 163 22 Printer specifications ............................................................................................................................... 164 Functional specifications .................................................................................................................................. 165 Physical specifications ......
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this document ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure that the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
● Working with two rolls on page 48 ● Printing on page 50 ● Web-connected printing on page 64 ● Job queue management on page 65 ● Color management on page 72 ● Practical printing examples on page 83 ● Retrieving printer usage information on page 92 ● Handling ink cartridges and printheads on page 96 ● Maintaining the printer on page 106 Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics.
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 1118 mm (44 in) wide.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10.
Rear view 6 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Gigabit Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. Hi-Speed USB host port, intended for connecting an accessory There is another Hi-Speed USB host port on the other side of the printer, beside the front panel, intended for connecting a USB flash drive.
The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed.
Home screen dynamic icons The following items are displayed only on the home screen. ● to view information about printer status, change printer settings, or initiate actions such as Press loading paper or replacing ink supplies. A smaller warning icon appears if there are actions that need to be performed. ● To the right of the above button is a message showing the printer status or the most important current alert.
◦ Change various printer settings ◦ Manage email notifications ◦ Change permissions and security settings See Access the Embedded Web Server on page 29 and Access the HP Utility on page 29. NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when you receive your printer there may already be later versions available on HP's website of some of the software provided with it.
The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel. Before requesting any internal print, check that the printer and the paper are ready for printing. ● The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may be clipped. ● The front panel should be displaying the Ready message.
2 12 Installing the software ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Connect a computer to the printer by USB cable (Mac OS X) ● Uninstall the printer software (Mac OS X) Chapter 2 Installing the software ENWW
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
Using IPv6 Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers. In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary: 1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”). 2.
Printer software installation 1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server on page 29). 2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 3. When the Z5400 window appears on your screen, click Software and then Install. 4. Your Web browser opens to display the rest of the software installation procedure.
7. Select USB Cable. NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the box marked I want to connect my printer after completing the setup wizard. 8. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure that the printer is turned on.
3. Open the DVD icon on your desktop. 4. When the Z5400 window appears on your screen, click Software and then Install. 5. Your Web browser opens to display the rest of the software installation procedure. You must select Windows or Mac OS X software, and choose which specific software you want to install (by default, all of it). 6. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD. Connect a computer to the printer by USB cable (Mac OS X) You can connect your printer directly to a computer without going through a network, by using the printer's built-in Hi-Speed USB device port. Printer software installation The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 50 for alternative ways of printing. 1.
To delete the print queue, select the Print & Fax dialog from the system preferences. Select the name of the printer and click the – button.
3 20 Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Paper suitability options ● Turn nesting on and off ● Turn usage information on and off ● Turn email notifications on and off ● Turn alerts on and off (Windows only) ● Control access to the printer ● Require account ID ● Set Windows driver preferences Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up your Web-connected printer Your printer can connect to the Internet to benefit from the following Web Services (see also Web Services on page 10): ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, please follow these steps, explained in more detail below: 1. 2.
● Proxy > Primary port: Enter the proxy port number, zero by default. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 154. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password has been set, it will be required to change these settings.
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
● In the HP Utility for Windows: select Settings > Job Management > Nest. ● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings > Job Management > Nest. ● In the Embedded Web Server: select Setup > Printer settings > Job management > Nest. ● Using the front panel: press , then , then Setup > Job management > Nest options > Enable nesting.
● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work. ● Printer email address: each email message sent by the printer must include a return address, which does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it.
● Change the security settings (including the administrator password itself) ● Change the configuration of the Internet connection ● Change the Automatic Firmware Update configuration ● Enable or disable automatic downloading and/or installation of automatic firmware updates ● Restore an earlier firmware version ● Reset factory defaults NOTE: The administrator password can contain only characters that appear on the front panel's on-screen keyboard.
If this setting is turned on, the account ID field will be mandatory and jobs with no account ID will be kept "on hold for accounting". The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by the printer, you can introduce the account ID in the HP Utility by going to the Job Center > Job Queue and clicking the job that is on hold. A window with a text box will be displayed and you can enter the account ID into it.
4 28 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage ePrinter security ● Change your printer’s e
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 154. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese. ● Under Windows, select Tools > Set Language and select a language from the list.
With the HP Utility under Windows, select the Settings tab, then Network Settings. Under Mac OS X, select Configuration > Network Settings. The following settings are available. ● IP Configuration method: Specify the way to set an IP address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: Specify the IP name of the printer. The name may contain up to 32 ASCII characters. ● IP address: Specify the IP address of the printer.
Change the graphic language setting You can change the graphic language setting from the HP Utility with the following steps. 1. Under Windows, select the Settings tab then Printer settings > Printing preferences. Under Mac OS X, select Configuration then Printer settings > Configure printer settings > Printing preferences. 2. Select one of the following options. ● Select Automatic to let the printer determine which type of file it is receiving.
5 ENWW Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Sensitive-paper mode ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper 33
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: end. Be sure to remove the black end first. Removing the blue end first could damage the black WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
NOTE: If the loaded paper cannot be automatically cut by the printer, you are asked to unload it manually. You should stand behind the printer when loading the lower roll (roll 2). You may stand behind or in front of the printer when loading the upper roll (roll 1). CAUTION: If your height is less than 1.6 m (5 ft 3 in), loading a roll while standing in front of the printer may cause back pain or other physical problems. 2.
8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper. 9. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 10.
12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 45. 13. The printer checks the alignment and measures the width, then the front panel prompts you to close the roll cover. If the roll is not correctly aligned, follow the instructions on the front-panel display. Uncuttable paper (canvas) Some paper types, such as canvas, cannot be cut by the automatic cutter.
1. If you have already started the unload process, press on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. You may need to open the roll cover. 4. Lower the blue lever. Manual unload procedure Paper types that cannot be cut by the automatic cutter must be unloaded manually. 1.
5. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right side of the printer. Load your sheet aligned with the load line and insert until the paper will not continue; with thicker sheets, you feel resistance. WARNING! Do not push your fingers inside the printer's paper path. 6. Press the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 7.
Sensitive-paper mode The printer’s sensitive-paper mode is designed to ensure the highest-quality prints on paper particularly vulnerable to deformations or scratches, such as film. Sensitive-paper mode can be enabled in two different ways: ● When you load a roll, by using the Load roll 1/2 as sensitive paper front-panel options ● When the roll is already loaded, by using the Treat roll 1/2 as sensitive paper front-panel options. The front panel guides you through a step-by-step process.
● Paper type you have selected ● Roll or sheet status ● Width of the paper in millimeters (estimated) ● Length of the paper in millimeters (estimated) If no paper is loaded, the message Out of paper is displayed. The same information is displayed in the HP Utility for Windows (Overview tab > Supplies Status tab), the HP Utility for Mac OS X (Information group > Printer Status > Supplies Details) and the Embedded Web Server (upper-right corner).
5. Click the Update button and wait for the update process to finish. It may take some time. The printer will automatically restart when the update is complete; wait until it has restarted and the front panel indicates that it is ready. 6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel. 7. Under Mac OS X only, synchronize the new paper type with the driver by opening the HP Utility.
7. Choose the ICC profile name in the Color Center. This is the name you will use to select the profile in your application. If you wish, use the Change Printing Properties button to change the following properties: ● Paper Thickness: This is relevant to carriage height or platen gap. You should choose High if your paper weighs over 250 g/m² or if it does not have a plastic coating. ● Dry Time: The recommendation is to use Automatic by default and move to Extended if needed.
Move the paper If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one. To move the paper, press , then , then Paper > Move paper. Maintain paper To maintain paper quality, follow the recommendations below.
● ● From the Embedded Web Server, select the Setup tab, then Printer Settings > Advanced, and change the Cutter option. From the front panel, press , then , then Setup > Print retrieval > Enable cutter and change the cutter option. The default setting is On. NOTE: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading, unloading and switching between rolls.
6 Working with two rolls ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that may be used in typical situations. NOTE: The Type is and Source is settings are in the printer driver and the Embedded Web Server; the Roll switching policy is set in the front panel.
7 50 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility ● Print from a computer using a printer driver ● Advanced print settings Chapter 7 Printing ENWW
Introduction You can choose to print in the following different ways, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 51. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 66.
7. If two rolls are loaded, you can choose to print on either roll, or you can let the printer choose automatically. NOTE: The printer will automatically rotate the image by 90° if it can save paper by doing so. 8. After printing, you can choose to print another file or go to the job queue. If you print another file immediately without returning to the home screen, the temporary settings used for the previous file are used again.
Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Installing the software on page 12), and the computer must be connected to the printer by network or USB cable. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not started to print yet). Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 56.
3. In the Forms tab, check the Create a new form box. 4. Enter the name and dimensions of your new paper size. Leave the margins as 0.00. 5. Press the Save Form button. 6. Go to the printer driver, and select the Paper/Quality tab. 7. Select More… from the drop-down list of paper sizes. 8. Select your new paper size from the group of Custom sizes. A custom paper size created in this way has the following characteristics: ● The paper size is permanent.
● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you cut off the margins, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. ● Clip Contents By Margins.
● ◦ The Standard and Custom options adjust the image size to the standard or custom paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A4-size image, it is enlarged to fit the A2 paper. If the ISO A3 paper size is selected, the printer reduces a larger image to fit the A3 size.
● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality slider to the extreme left ('Speed'). ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Standard options > Speed.
● In the driver dialog (Mac OS X Print dialog): select Custom instead of Standard print-quality options, then check the Maximum Detail box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Best, and Maximum detail to On. ● Using the front panel: press , then , then Setup > Printing preferences > Print quality > Enable maximum detail.
● In the Windows driver dialog: select the Features tab, then Crop lines. ● In the Mac OS X Print dialog: select the Finishing panel, then Crop lines. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Enable crop lines > Yes. Alternatively, you can choose to print crop lines with all jobs by default: ● ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when printing > On.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off on page 23.
● ◦ HP-GL/2, RTL, TIFF, JPEG ◦ PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is 2 minutes.
Here are some recommendations to help you deal with a long queue of printing jobs. ● If feasible, use brand-new long rolls of paper. ● If you want to print on partly-used rolls, you can check the paper type and the remaining length in the Embedded Web Server or in the front panel, to confirm that you have enough paper to print all your jobs.
8 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 108) ● Print to your printer by sending it an email message with the file to be printed as an attachment. PDF, TIFF, and JPG files are supported. For the latest information, see http://www.hp.com/go/designjeteprinters. Print by email After you have enabled Web Services, you can print to your printer by email.
9 Job queue management ● The job queue in the front panel ● The job queue in the Embedded Web Server or HP Utility The job queue in the front panel To see the job queue on the front panel, press on the home screen. Job queue page The job queue page shows all jobs that are available in the job queue. It includes jobs that are being received, parsed, rendered, printed and already printed. Each line shows the name of the job and its status.
● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
Delete all jobs To delete all jobs in a queue, press the Options button at the top right of the job queue screen, and then press Delete all jobs. NOTE: If an administrator password has been set, it will be required. Turn off the job queue To turn off the job queue, press , then , then Setup > Job management options > Enable queue > Off.
The job queue in the Embedded Web Server or HP Utility The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job queue in the Main tab. Job queue page By default, access to the job queue is open to all users.
NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
To make more than one print of a non-printed job in the queue from the front panel, select the job and choose Copies, then specify the number of copies required. This overrides any value set by your software. NOTE: If Rotate was On when you sent the file, every copy will be rotated. NOTE: You cannot use this method for PCL3 jobs. To reprint old jobs that are PCL3, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs.
● Canceled by user ● Empty job: the job does not contain anything to print Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 155, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off.
10 Color management 72 ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from the printer driver ● Color management from the Embedded Web Server ● Color management from the front panel Chapter 10 Color management ENWW
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is up to date. ● Disabled: this paper cannot be calibrated. NOTE: Color calibration cannot be performed on plain paper, nor on any kind of transparent material.
● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
The printer driver provides different adjustment facilities depending on whether you are printing in color or in grayscale. Printing in color You can adjust the colors of your print under Windows: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments box is checked, then press the Settings button beside it. You can then make adjustments using a lightness slider and three color sliders. ● The lightness slider simply makes the whole print lighter or darker.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls. ● The zone definition sliders can be used to define what you mean by highlight, midtone, and shadow. ● The other controls for highlight, midtone, and shadow can be used to adjust the gray balance of highlights, midtones, and shadows respectively. The Reset button restores each control to its default setting.
Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers. You can set color emulation in the following ways: ● In the Windows driver dialog: select the Color tab, and Printer Managed Colors. ● In the Mac OS X Print dialog: select the Color Options panel, then select Printer from the Color Management list. For a good emulation, the printer needs a specification of the colors these devices can reproduce.
● U.S. Web Uncoated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate, uncoated white offset stock. ● Euroscale Uncoated 2 uses specifications designed to produce quality separations using Euroscale inks under the following printing conditions: 260% total area of ink coverage, positive plate, uncoated white offset stock.
If you leave an option set to Default, the setting saved in the job will be used. If the job contains no setting, the front-panel setting in the printer will be used. All jobs ● Color/Grayscale: you can choose to print in color or in shades of gray. ● Default RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation).
to print. You can select color strips from more than one PANTONE stock. When you have selected all the colors you want, press the Next button. The next window displays your selection; you can press Print to print that selection, or Back to change the selection. Color management from the front panel You can color-calibrate the loaded paper type from the front panel by pressing , then , then Image quality maintenance > Calibrate color. See Color calibration on page 73.
82 ● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On.
11 Practical printing examples ENWW ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office 83
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the drawing size. 3.
2. Click the Plot icon at the top of the window. 3. The Plot window opens. 4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button. 7.
11. Press the OK button and save your configuration changes to a PC3 file. 12. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using the Embedded Web Server to submit files From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different.
NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and the project will be sent to the printer.
3. Ensure that the correct printer is selected, then press the Properties button. 4. Select the Device and Document Settings tab, and press the Custom Properties button. 5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection on page 62). 6.
11. When you have pressed the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. In Photoshop CS5, select File > Print and then select your printer. 2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. 3. Select Show preview before printing.
Using PowerPoint 1. Select the Office Button, then Print, and select the name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 90 1. Select File > Page Setup > Print. 2. Select your printer's name, then Close. 3.
4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Use Printer Settings. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel ENWW 1. Select the Office Button, then Print. Select your printer's name, then click Close. 2.
12 Retrieving printer usage information 92 ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email Chapter 12 Retrieving printer usage information ENWW
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 93. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 93. If the HP Utility is not available, see Access the HP Utility on page 29. ● Request accounting data by email.
Accounting statistics with the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 29. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under Mac OS X, select Job Accounting and click on the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 29. 2. Go to the Main tab. 3. Select History > Accounting.
14. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints. 15. You may want to set Exclude personal information from accounting email to On, so that the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.
13 Handling ink cartridges and printheads 96 ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead Chapter 13 Handling ink cartridges and printheads ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 111. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 168). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 98 1. Before removing the cartridge from its wrapping, shake it vigorously. 2.
3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 145. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted.
Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. From the front panel, press 2. The front panel displays: then , then the printhead on which you want information.
ENWW 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the lid.
7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty. In this case, you should replace the ink cartridge before inserting the new printhead. ENWW 1. Remove the orange protective caps by pulling them down.
3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 8. Close the window. 9.
14 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase 106 Chapter 14 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printheads. Preparing the printheads normally takes just over a minute. However, if the printer has been off for a six weeks or more, preparing the printheads could take up to 45 minutes. CAUTION: If the printer remains off for a long period of time, the printheads may become unusable. In this case, you need to replace the printheads with new ones.
some information about the new firmware is displayed, and you are given the opportunity to download and install it. ● Using the HP Utility under Windows, select your printer, the Support tab and then Firmware Update. ● Using the HP Utility under Mac OS X, select Firmware Update in the Support group. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive. Download the firmware file from http://www.hp.
NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during the process, which will take about 6 hours with Secure Disk Erase or 24 hours with Secure Sanitizing Erase.
15 Accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 111
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/Z5400ps/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 163). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Order paper The following paper types are currently provided for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/Z5400ps/accessories. NOTE: Paper types that HP does not support may nevertheless be compatible with your printer.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Professional Instant-dry Satin Photo Paper 300 15.2 m (50 ft) 610 mm (24 in) Q8759A 1118 mm (44 in) Q8840A (AEN) TIP: The inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for more than two weeks, you should laminate them to achieve longer life. HP Premium Matte Photo Paper 210 30.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Coated Paper 90 45.7 m (150 ft) 420 mm (16.54 in) (A2) Q1443A (J) 594 mm (23.39 in) (A1) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.11 in) (A0) Q1441A (EJ) 914 mm (36 in) C6020B 1067 mm (42 in) C6567B 91.4 m (300 ft) 914 mm (36 in) C6980A 30.5 m (100 ft) 610 mm (24 in) C6029C (AEJN) 914 mm (36 in) C6030C 1067 mm (42 in) C6569C 67.5 m (225 ft) 1067 mm (42 in) Q1956A (EN) 30.
Table 15-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Artist Matte Canvas 380 6 m (20 ft) 610 mm (24 in) Q8707A 15.2 m (50 ft) 914 mm (36 in) Q8705A 1067 mm (42 in) Q8706A 610 mm (24 in) C2T50A 914 mm (36 in) Q8713A (EN) 1067 mm (42 in) Q8714A (EN) 610 mm (24 in) Q7972A (ELN) 914 mm (36 in) Q7973A (ELN) HP Universal Matte Canvas HP Matte Litho-realistic Paper 350 270 15.2 m (50 ft) 30.
16 Troubleshooting paper issues ENWW ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● Automatic cut not available ● On hold for paper ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been comp
The paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Ensure that the sheet is aligned with the reference line on the roll cover. ● Do not attempt to straighten the sheet during the loading process, unless instructed to by the frontpanel display. ● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
Transparent or translucent paper If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film. If your paper is a translucent paper (for example, technical paper), select paper type Technical paper > Natural Tracing Paper, Vellum or Translucent bond. Glossy paper If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper.
For other image quality problems, see Troubleshooting print-quality issues on page 129. The printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper, you may have Use Printer Settings selected for the Paper Type in the printer driver. When Use Printer Settings is selected the printer will print immediately on whichever paper is loaded. Load your desired paper, see Paper handling on page 33, and select your paper type specifically in the driver.
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed? Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that could be printed on the loaded roll. I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Paper mismatch action on page 23.
ENWW 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: Do not move the paper sideways, as it could damage the printer. 6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer.
8. Lower the blue lever. 9. Close the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 33. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
The roll is loose on the spindle The roll may need to be replaced or reloaded. Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
17 Troubleshooting print-quality issues ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Thin vertical lines across the image ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Bronzing ● Horizontal lines at the end
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 113.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2.
Thin vertical lines across the image If you see thin, straight, vertical lines separated by about 5 cm (2 in), across the whole width of the roll in prints with dark area fills, try selecting sensitive-paper mode for that roll. See Sensitive-paper mode on page 42. The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Whenever you notice this problem, cancel the printing job immediately. Press your computer application. Soaked paper can damage the printheads. and also cancel the job from Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42. 2. Use a recommended paper type (see Order paper on page 113) and the correct print settings. 3.
Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 50.
1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 42.
● There may be a communications problem between your computer and the printer. Check your USB or network cable. ● Check to make sure that your software settings are correct for your current page size (for example, long-axis prints). ● If you are using network software, make sure it has not timed out. The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software.
● Use a RIP to print the file. ● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image. NOTE: If you are working under Mac OS X, not all of these options are available. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.
1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 50. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available). Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors.
1. Check that you are using appropriate print-quality settings. See Printing on page 50. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 100 and Insert a printhead on page 103. 3. Align the printheads. See Align the printheads on page 148. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
3. Maintain the room at a steady temperature between 10 and 30°C (50 and 86°F). 4. Load the roll of film and let it rest for five minutes before printing. 5. If you are still not satisfied, try recalibrating the paper advance. See Recalibrate the paper advance on page 127. The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning.
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 146. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 96), or contact HP Support (see Contact HP Support on page 163).
18 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 144 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label rightside up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 103. 6. Check the front-panel display message. If the problem remains, try a new printhead.
ENWW 1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage.
5. Remove any debris blocking the printhead drop detector. 6. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure by pressing , then , then Image-quality maintenance > Align printheads. CAUTION: Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press CAUTION: pressing 2. on the front panel. Do not print if the realignment process has been canceled.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
19 Troubleshooting general printer issues ENWW ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 151
The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 161) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off.
● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 42.
Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 29. NOTE: If you connect directly to your printer with a USB cable, use the HP Utility. From the front panel, press , then , then Setup > Connectivity > Advanced > Embedded Web Server > Allow EWS > On. If you are using a proxy server, try bypassing the server and accessing the Web server directly.
Web Services issues For any issues with HP ePrint, please refer to the HP ePrint Center: http://www.hp.com/go/eprintcenter. Automatic file system check When you turn on the printer, you will occasionally see a front panel display similar to the one shown below. A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. ● HP Utility: To see alerts, go to the Overview tab and review the Items needing attention list on the right-hand side. By default, alerts are displayed only when you are printing.
20 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 163.
Table 20-1 Text messages (continued) Message Recommendation Paper path error: misaligned Unload and reload the paper. Printhead replacement incomplete. Restart it. Restart the printhead replacement process. Printheads need individual testing. Do replacement Check the printheads using the Image Diagnostics Print (see The Image Diagnostics Print on page 141) and replace any that are not working correctly. Replace [color] cartridge Replace the cartridge.
Table 20-2 Numerical error codes (continued) Error code Recommendation 74.8:04 The firmware update has failed. Your firmware file may be incorrect; try to download it again. See Update the firmware on page 108. 76:03 Restart the printer. 77:04, 78.1:04 Update your printer's firmware. See Update the firmware on page 108. 78:08 Borderless printing not possible; setting ignored.. 79:03 Restart the printer. 79:04, 79.1:04 Update your printer's firmware. See Update the firmware on page 108.
21 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 160 Chapter 21 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ printservices.
Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this document. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
22 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 164 Chapter 22 Printer specifications ENWW
Functional specifications Table 22-1 HP ink supplies Printheads Two inks in each printhead: matte black and cyan, magenta and yellow, photo black and light gray Ink cartridges Cartridges containing 130 ml of ink: matte black, photo black, light gray, cyan, magenta, yellow Cartridges containing 300 ml of ink: matte black, photo black, light gray, cyan, magenta, yellow Table 22-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 1118 mm (44 in) Roll length 91 m (300 feet) Roll diameter 135 mm
* Satin and glossy paper only. ● Printing resolution 2 applies to canvas, adhesive vinyl, scrim banner, backlit, proofing matte, proofing gloss and digital fine arts paper. Table 22-4 Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Table 22-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.
Power specifications Table 22-9 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current <2A Consumption < 120 W Ecological specifications This product complies with European Union WEEE and RoHS Directives. To determine the ENERGY STAR qualification status of these product models, please go to http://www.hp.com/go/energystar.
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP Designjet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Hi-Speed USB A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with original USB. Most personal computers today use Hi-Speed USB.
Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet Z5400, each printhead prints two different colors.
Index A access control 25 accessories order 116 account ID requiring 26 accounting 93 accounting data by email 94 acoustic specifications 167 alerts errors 155 turn on and off 25 warnings 155 B banding problems 127 basket output problems 126 black and white 76 black point compensation 80 blurred lines 140 brightness in front panel 30 buzzer on/off 30 C calibration color 73 cannot load paper 118 clean the platen 134 clean the printer 107 clipped at bottom 136 clipped image 137 color adjustment options 75 ad
enable economode 58 enable maximum detail 59 enable merge 57 form feed and cut 47 Internet connectivity 21 modify configuration 31 move paper 46 PANTONE emulation 82 paper mismatch action 23 print connectivity config.
movement 46 not cut well 126 not flat 132 output problems in basket 126 paper not in driver 119 preset creation 44 presets 43 print on loaded paper 56, 121 printed on wrong paper 121 retained by printer 126 roll loose on spindle 127 select type 56 sensitive 42 size 54 sizes (max and min) 165 usage 93 view information 42 paper mismatch action 23 paper not in driver 119 paper suitability 23 paper types 113 physical specifications 166 platen cleaning 134 ports 7 power on/off 10 power specifications 167 prefere
T telephone number two rolls 48 163 U unattended printing 62 unload paper roll 39 sheet 41 usage information turn on and off 24 using this document 2 W wall spacers 7 warranty extensions 161 Web connection setup 21 Web Services introduction 10 web services troubleshooting 155 174 Index ENWW
