HP Designjet ePrint & Share - Support guide
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Why am I getting the message “Error adding printer to you printer list” When I try to add
the HP Designjet T790, T1300 or T2300 to my HP Designjet ePrint & Share account?
This error occurs when your ePrinter does not have the latest firmware installed. To install the latest
firmware, go to the ePrinter's touchscreen and select: Information EPrinter icon Firmware Update
Check Now. This will update the ePrinter to the latest firmware and resolve the issue.
I have recently replaced my old ePrinter. Can I assign the old ePrinter email address to the
new ePrinter?
No. For security reasons, ePrinter email addresses are linked to the unique MAC address of the ePrinter,
and once set cannot be transferred.
HP Instant Printing (formerly known as Printing Tool)
Is HP Instant Printing 3.6 the latest Printing Tool?
HP IP 3.6 contains minor fixes and the change of name, apart from that it has all the same functionality
the Printing Tool 1.8. It will work only with printer models compatible with previous versions of the
Printing Tool and is not available for the HP Designjet T120, T520, T920, T1500 ePrinters series and the
HP Designjet T2500 eMFP.
The HP Instant Printing 3.6 will be available on the compatible printer’s support pages.
How can I continue to use Printing Tool 1.7?
The following features have been removed from the Printing Tool:
Remote print
Small-format support (The Printing Tool will no longer support HP Designjet and HP LaserJet
printers included in the Universal Print Driver, or small-format ePrinters.)
Go Web driver
AutoCAD plug-in
HP ePrint & Share Printing Tool 1.7 is not available on HP web sites. You may request it from the HP
Designjet ePrint & Share support team.
NOTE: Versions prior to HP Instant Printing 3.6 (formerly known as Printing Tool 1.8) are not
compatible with the new HP Designjet driver with ePrint & Share. You can install Printing Tool 1.7 or an
earlier version when using the standard HP Designjet driver.
Previous versions of the HP ePrint & Share Printing Tool will have limited functionality due to the
changes to HP Designjet ePrint & Share.