Using HP Data Protector Debug Log Collector Tool "Best Practices"

Executive summary
The HP Customer Support Service might ask you to gather and send those data they need to resolve a
technical issue. Since Data Protector operates in large network environments, the data might
sometimes be difficult to gather. The Data Protector omnidlc command is a tool for collecting and
packing log, debug, config and getinfo files.
This white paper provides information on how to use the HP Data Protector feature “Debug Log
Collector” (omnidlc) and will give you the best practices for this feature. It will also cover some
debugging basics, but the whole range of debugging features, troubleshooting hints and guidelines is
documented in the “HP Data Protector troubleshooting guide” which can be found on the HP Data
Protector DVD, in the /docs directory on your Cell Manager or can be downloaded from the official
HP Data Protector webpage @ www.hp.com/go/dataprotector
.
This white paper is based on the HP Data Protector 6.1 release and its omnidlc features. Some
options are not available in earlier releases (see Appendix).
Figure 1: Flowchart Debugging
The main flow of collecting and sending debugs is shown in the above c
hart and will be described in
detail in this document.
2