Using HP Data Protector Debug Log Collector Tool "Best Practices"

Use Case

We will have an example which could fit into many support cases and can be used as a simple

cookbook, which can be adapted with the above described options.

This use case will describe in detail the following scenario.

An error in Data Protector occurred and collecting of debugs is needed and requested by HP Support.

Figure 4: Use Case - Flow

Enable Debugging

In this exampl

e we will enable the debugging using the Data Protector GUI

First open the Data Protector GUI and go to File  Preferences, …

Figure 5: Choose Preferences…

In the Preferences pop-up choose the ‘Debug’ tab and specify the, by HP Data Protector Support

given, Debug options (1.), choose ‘Use these settings for the next restart only’ (2.) and push the

‘Restart now…’ button (3.).