HP Data Protector A.06.11 Support for VMware vStorage

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Troubleshooting
This section lists problems you might encounter when using the Data Protector VMware vStorage
integration.
For general Data Protector troubleshooting information, see the HP Data Protector troubleshooting
guide.
Before you begin
Ensure that the latest official Data Protector patches are installed. See the online Help index:
“patches” on how to verify this.
See the HP Data Protector product announcements, software notes, and references for general
Data Protector limitations, as well as recognized issues and workarounds.
See http://www.hp.com/support/manuals for an up-to-date list of supported versions, platforms,
and other information.
Problems
Problem
Backup sessions start to fail after you have added or updated a Data Protector
component on a vCenter Server system or ESX(i) Server system
Backup sessions start to fail after you have added or updated a Data Protector component on a
vCenter Server system or ESX(i) Server system (that has been imported to the Data Protector cell as
VMware ESX(i) or VMware vCenter). An error similar to the following is displayed:
[Critical] From: [e-mail] "" Time: 10/28/2010
1:14:05 PM Could not find the connection information for host.
Action
Re-import the vCenter Server/ESX Server system to the Data Protector cell and restart the backup
sessions.
Problem
Datacenters and virtual machines are not listed
When creating a backup specification, there are no datacenters and virtual machines displayed in
the Source page of the Data Protector GUI.
This may happen if the user account that you specified for the selected vCenter Server or ESX(i)
Server system does not have appropriate permissions.
Action
Ensure the specified user has appropriate permissions. For details, see Importing VMware clients
into the Data Protector cell.
Problem
It takes a long time for Data Protector to display the Source page
When you create a backup specification, it takes a long time for Data Protector to display the
Source page.