Getting Started

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Getting Started
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key
may be on.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled (or
enabled) in Computer Setup.
Cannot remove
computer cover or
access panel.
Smart Cover Lock,
featured on some
computers, is locked.
Unlock the Smart Cover Lock using
Computer Setup.
The Smart Cover FailSafe Key, a
device for manually disabling the
Smart Cover Lock, is available from
HP. You will need the FailSafe Key in
case of forgotten password, power
loss, or computer malfunction.
Poor performance is
experienced.
Processor is hot. 1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are connected
and working properly (some fans
only operate when needed).
3. Make sure the processor heatsink
is installed properly.
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
Solving General Problems (Continued)
Problem Cause Solution