Getting Started Business Desktops Document Part Number: 312942-002 May 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process.
© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents Getting Started Installing & Customizing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Microsoft Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents iv www.hp.
Getting Started Installing & Customizing the Software Ä CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly. Installing the Operating System The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed.
Getting Started Updates loaded on your system, and then connect to the Microsoft Windows update Web site to acquire any additional critical Microsoft Security updates recommended for your operating system. Installing Microsoft Critical Updates that are Loaded on the System Please install the critical updates that were loaded on the system before connecting to the Internet. 1. Click Start > All Programs > Software Setup. The Welcome screen appears. 2. On the Welcome screen, click Next.
Getting Started You may see one or more pop-up windows that will ask you to install a program from www.microsoft.com. 4. Click Yes to install the programs from www.microsoft.com. 5. Click the Scan for Updates link when it appears. After scanning, click the Critical Updates and Service Packs link when it appears under the heading Pick updates to install. A list of updates will appear with all updates selected by default. It is recommended that you install all of the updates listed in this section. 6.
Getting Started You can obtain the latest support software, including support software for the operating system from: www.hp.com/support You can also obtain the latest support software through a subscription to the Compaq Support CD Kit using the Support Software Management order form available at the following Web site: http://www.compaq.com/support/files/desktops/us/ purchase.html This site also provides information on how to purchase a subscription.
Getting Started Restoring the Software Restore the original operating system and factory-installed software by using the Restore Plus! CD and any other CDs that came with the computer. Carefully read and follow the instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software.
Getting Started Finding More Information Refer to the Documentation Library CD for additional product information in easy to access PDF format. The CD contains the following publications: 6 ■ Quick Setup (available in print and Adobe Acrobat PDF on the library CD) Helps you connect the computer and peripheral devices.
Getting Started ■ Safety & Regulatory Information Guide (PDF on library CD) Provides safety and regulatory information that ensures compliance with U.S. Canadian, and various international regulations. you do not have a CD-ROM drive, you may download the product ✎ Ifdocumentation from http://www.hp.com. Click support & drivers > Compaq reference library. Locating Regulatory Information The computer is a Class B digital device, pursuant to Part 15 of the FCC Rules.
Getting Started (where X is the drive letter designator for the CD-ROM drive) 3. Click OK. If the computer is running a Linux operating system, the Documentation Library CD will not autorun. To find additional hardware documentation for the computer, browse to the HelpFiles folder on the CD. To view the documents on the CD, download and install Adobe Acrobat Reader for Linux from www.adobe.com.
Getting Started If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following to ensure that your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer and monitor serial numbers before calling and have them readily available. ■ Be prepared to spend the time necessary troubleshooting the problem with the service technician. sales information and warranty upgrades (CarePaqs), call ✎ For 1-800-282-6672.
Getting Started Ä 10 ■ Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds, then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart automatically, press the power button to start the computer.
Getting Started Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site: http://www.hp.com/support. Solving General Problems You may be able to easily resolve the general problems described in this section.
Getting Started Solving General Problems (Continued) Problem Cause Solution Computer appears to pause periodically. Network driver is loaded and no network connection is established. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Cursor will not move using the arrow keys on the keypad. The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
Getting Started Solving General Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause. Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 3.
Getting Started Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP automatically recognize the device and configure the computer. If you install a non–plug and play device, you must reconfigure the computer after installing the new hardware.
Getting Started Solving Hardware Installation Problems (Continued) Problem Probable Cause Computer will not start. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. Recommended Solution 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer.
Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. see flashing LEDs on a PS/2 keyboard, look for flashing LEDs ✎ Ifonyou the front panel of the computer and refer to the following table to determine the front panel LED codes.
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Red Power LED flashes two times, once every second, followed by a two-second pause. None Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the cooling fan is running. A fan may be blocked or not turning. 2. Open hood, press power button, and see if the processor fan spins.
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Red Power LED flashes once every two seconds. None Power failure (power supply is overloaded). Recommended Action 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 3.
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes six times, once every second, followed by a two second pause. 6 Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Getting Started Ordering the Quick Troubleshooting Guide You may elect to purchase the Quick Troubleshooting Guide that contains easy to follow flow charts that lead you through the debugging process. This guide was written for authorized service providers and contains steps that may be beyond the technical capabilities of some users. Improperly performing some processes identified in the guide may damage the computer and/or void the warranty.
