HP StoreOnce Conversion from 2.x.x software to 3.4.x (or later) Software Guide (BB852-90949, November 2013)

6 Troubleshooting
Problem
The system boots from the QR USB flash drive, but fails after the “hit R to restore” prompt with the
following error.
Solution:
The QR USB stick should be the only USB storage device attached to the appliance. Ensure that
there are no other USB sticks attached and remove any integrated KVM devices which may be
presenting storage devices to the appliance.
Problem:
I am converting a StoreOnce D2D4312 or D2D4324 Backup system, installation has failed with
the following message:
Solution:
There are several possible reasons for this issue, however, the most likely reason on these products
is that the internal SAS RAID cabling is incorrect and, therefore, disks are enumerated in the wrong
order. This may have happened if a RAID controller or motherboard change has occurred in the
past. Check the cabling against the correct configuration below and re-configure if required.
Table 4 Cabling to HP SAS expander card (HP StoreOnce 4430/4420 Backup system)
ToFrom.Connect
Bottom right HDD backplane
connector
Port 2C on SAS expander card493228–006 mini-SAS cable1
Top right HDD backplane connectorPort 3C on SAS expander card493228–006 mini-SAS cable2
Bottom left HDD backplane
connector
Port 4C on SAS expander card493228–005 mini-SAS cable3
Top left HDD backplane connectorPort 5C on SAS expander card493228–005 mini-SAS cable4
Port 8C on the SAS expander cardConnector A (left) on the
motherboard
SAS cable5
Port 9C on the SAS expander cardConnector B (right) on the
motherboard
SAS cable6
24 Troubleshooting