HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

DescriptionName
requirements.If this number is exceeded, an automatic purge/overwrite occurs with the
oldest being overwritten.
After each data collection, a zip file containing specified B6200 and system command
outputs representing the cluster configuration may be sent by email. This can be enabled
Sending cluster configuration
by email enabled
or disabled. If enabled, you must set the appropriate parameters. (Note:this can be a
large package of information.)
SMTP server to send the cluster configuration informationSMTP server
Email ID from which the cluster configuration email will be sentFrom
Email ID to which cluster configuration will be sentTo
Data collection
Select Device Configuration — Support Ticket — Data Collection option from the Navigator tree.
This page provides a log of data collections that have been generated. All users can collect and
download a log from this page. Admin users may also delete a log from this page.
IMPORTANT: When you create a support ticket for the HP B6200 Backup System, it is saved
locally on the node running the active management service at the time of collection. HP recommends
that you download that support ticket as soon as possible, before doing anything else to the system,
such as rebooting or changing a node to maintenance. If the active management service moves
to another node before the ticket is downloaded, it cannot be retrieved from the Web Management
Console.
1. Press Collect to collect a support ticket.
You are not permitted to run more than one manual collection at a time. Automatic collection
however can have multiple sessions running.
2. Provide a name for the data collection. This is a text description field to allow the user to
reference this ticket in the future. Valid characters are [A-Z], [a-z] and _ No other characters
are allowed. Press OK.
NOTE: This operation may take some time.
Pulling a Support Ticket 51