HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

Front and rear views of HP B6200 server node (2 per couplet).....................................................27
6 Maintaining P2000/MSA Array Controller components................................29
Important considerations..........................................................................................................29
P2000 controller and JBOD replacement procedure....................................................................29
Hard disk drive (HDD) replacement......................................................................................29
To update HDD firmware....................................................................................................31
Firmware revision....................................................................................................................33
HP B6200 storage controller array (one for each server node)......................................................33
Rear view of the capacity upgrade kit.......................................................................................33
P2000 controller and JBOD cabling..........................................................................................34
7 Maintaining internal network switches.........................................................36
Important considerations..........................................................................................................36
Replacing PSUs......................................................................................................................36
Network switch firmware (whole unit replacements).....................................................................36
Connect to the switch.........................................................................................................36
Update the switch firmware.................................................................................................37
Switch cabling diagrams.........................................................................................................41
Single rack installations......................................................................................................42
Two rack installations.........................................................................................................43
8 General reference....................................................................................45
Accessing the Management Console.........................................................................................45
Onsite and remote repairs..................................................................................................45
What happens during failover..................................................................................................45
Power off...............................................................................................................................46
Power on and reboot...............................................................................................................46
Power on sequence............................................................................................................46
Powering up servers...........................................................................................................47
If power up is unsuccessful.............................................................................................47
Rebooting the system..........................................................................................................47
Reboot and failover.......................................................................................................47
Software update process.........................................................................................................48
Checking node and service set status....................................................................................48
sftp the package to the staging area....................................................................................48
Run the StoreOnce CLI software update commands................................................................49
After the nodes reboot........................................................................................................49
Pulling a Support Ticket...........................................................................................................50
Configuring Support Ticket options.......................................................................................50
Data collection..................................................................................................................51
Equivalent StoreOnce CLI commands...............................................................................52
Serial numbers.......................................................................................................................52
Important information about serial numbers...........................................................................52
Recording bundled serial numbers...................................................................................54
What is the System ID?.......................................................................................................54
9 Using the QR ISO image...........................................................................56
Download Quick Restore ISO Image ........................................................................................56
Create a bootable QR USB Stick..............................................................................................56
Quick restore the cluster..........................................................................................................56
Quick restore a single node.....................................................................................................63
Support and other resources.........................................................................65
Document conventions and symbols..........................................................................................65
HP technical support...............................................................................................................65
Related documentation............................................................................................................65
4 Contents