HP Store Once Backup System 2700, 4500 and 4700 Installation and Configuration Guide
9. Call up HP support and ask to verify a remote support event has been received.
The HP Support person will check on the database portal that the event has been received
and will also verify that warranty/serial/part numbers are valid and under warranty (or have
valid care packs).
This completes Remote Support verification.
70 Completing the installation