HP Store Once Backup System 2700, 4500 and 4700 Installation and Configuration Guide

NOTE: The name of the package once it is loaded and unpacked is in the format:
D2D_Master-<software_revision_info>.rpm
• system update packages which will begin the process to upgrade and reboot the
system
5. It may take up to 10 minutes for the software update to complete.
Once access returns to the StoreOnce Management interface, check that the process has
completed successfully, as follows:
• From the CLI: Use system show packages to check that all packages are now
Installed. You should see this line in the output of system show packages: D2D_Master
<software_revision_info>.rpm installed
• From the GUI: Check on the StoreOnce screen, to ensure that the software revision number
has updated to software version D2D_Master <software_revision_info>.
• From the GUI: Check the Event log for a confirmation message of the software upgrade.
"Update D2D_Master <software_revision>" completed successfully.
Upgrading BIOS or hardware firmware components
Do not upgrade BIOS or hardware firmware components individually using downloads from the
HP Support website because currently supported firmware component updates are already
embedded within the StoreOnce software. Always use the StoreOnce CLI to implement BIOS and
hardware firmware component checks and updates.
• Use hardware show firmware <node|storage> to check the versions currently running
on the StoreOnce Backup system. Check the Action column. There may be instances where
replacement hardware may need a firmware downgrade to bring it in line with the supported
firmware version of the installed StoreOnce software on the system being maintained. Use the
force parameter in the following command to enable this.
• Use hardware update firmware <node|storage> [force] to implement any updates
that were packaged with the latest StoreOnce software download; there are two parameters
for this command, either the node or the storage. The command will be applied across all
server components or across all storage components.
Configuring Remote Support
Remote Support, available with StoreOnce software version 3.11.0 and later, enables the StoreOnce
appliance to pro-actively "call back" to HP when issues arise on the system, if configured to do
so. Initially, it provides the ability for hardware error messages, alerts and warnings, to be
transmitted automatically to HP Support, who can then help the customer take the appropriate
action to remedy the error. This is of particular benefit in the StoreOnce backup environment,
where the StoreOnce appliance may not be constantly monitored by the customer.
Currently, there is no ability for HP Support to communicate directly with the HP StoreOnce Backup
system via the Remote Support feature.
All configuration for this feature is via the StoreOnce GUI, as described below.
IMPORTANT: The use of this feature requires the customer to provide a proxy server path to the
internet, in order for the StoreOnce Backup system to communicate back to HP Support.
64 Completing the installation