HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

• From the GUI: Check on the Event log for a confirmation message that the software revision
number has updated
• Take a support ticket and look at the file Update_pkg_<date>_<time>, stored for each
node on <node>\ manageability\updatemanager\. Ensure that there are no ERROR
messages within the file.
• From the StoreOnce CLI: Use hardware enable failover to re-enable failover (HA)
• From the StoreOnce CLI: Use hardware show node status to check that HA (failover)
is reported as turned on for all nodes in the cluster
Pulling a Support Ticket
A support ticket is a snapshot in time of the StoreOnce product, showing the configuration, status
and health of the product, as well as historical events for use with troubleshooting the product. It
is also called “a collect”.
It also contains lower level trace logs for the use of HP engineers.
It can be manually collected by the customer in two ways from the Management Console:
• From the GUI (Admin and Operator user)
• From the StoreOnce CLI (Admin user only)
NOTE: If a kernel crash occurs, an automatic ticket will be generated. A ticket will be produced
with the filename: tkt_<datestamp>_<crashed nodename>.zip
Configuring Support Ticket options
This task may only be carried out by an Admin user from the GUI. There is no StoreOnce CLI
equivalent.
Select Device Configuration — Support Ticket from the navigation panel and click Modify.
DescriptionName
Shows whether data collection for a system crash is enabled or not.Automatic data collection
enabled
This is the retention policy. The number denotes the number of previously collected tar
files to be retained in each node. The HP B6200 Backup System allocates a 45 GB
Number of data sets to be
retained
repository (/jail on the local file system) for support tickets and software packages. A
default of 30 tickets is far too many for normal use, and this should be set to meet your
50 General reference