HP OpenStorage (OST) Plug-in for Symantec Backup Exec (BE) on Windows (EJ002-90980, December 2012)

10 Troubleshooting
Table 3 (page 32) provides solutions to common problems relative to using the OpenStorage (OST)
plug-in.
Table 3 Common OST plug-in problems and resolutions
SolutionsPossible CausesSymptom
Sr.
No.
HP StoreOnce Catalyst does not support running
optimized duplications of an image within the same
Optimized duplication is
triggered on the same Logical
Optimized duplication jobs
fails.
1
store. The source LSU and the target LSU for an
optimized duplication should be different.
Storage Unit (LSU) which is
the source for the backup
image.
Make sure that the user account that is being used
in BE is added as an identifier in the B6200 and the
desired store grants access to this specific identifier.
Desired store may have
permission checking enabled.
Required stores do not get
listed during configuring
storage.
2
32 Troubleshooting