HP StoreOnce 6500 Backup Installation Planning and Preparation Guide

User roles and accounts
Two roles define the permissions associated with a user; admin and user. Two default user accounts,
one for each role, are created automatically when the system is installed.
• Administrator: Authorized users can create and edit management and StoreOnce functions
via the GUI and CLI. The default login and password are Admin and admin. The permissions
role of the Administrator is admin.
• Operator: This account limits access to the GUI and CLI to monitoring and viewing. The default
login and password are Operator and operator. The permissions role of the Operator is user.
It is good practice to determine what other users will be required and what access to the system
they should have as part of the planning process. In particular, will the HP StoreOnce Backup
system be added to an Active Directory Domain?
The following AD domain details will be required to configure AD.
• The AD domain name
• The user name and password of the Domain Administrator or a delegated user with Domain
Administrative rights
Once the StoreOnce Backup system has been joined to an AD domain, you can configure external
users or external groups on the StoreOnce Backup system. The users or groups must already exist
on the AD domain. You can add AD domain users or groups with access to all StoreOnce features
or you can add them as Local Administrators for the CIFS server only. (When you add AD domain
users through the CIFS server tab they are automatically created as Local Administrators, whether
or not they are admin users on the AD domain. (This provides a way of implementing Delegated
Administration, which is not available for the StoreOnce device from the Active Directory
Management tool.)
Only the name is required to configure AD users or groups on the StoreOnce Backup system;
passwords are configured on the AD domain server.
Remote Support
The Remote Support feature introduced with StoreOnce software version 3.11.0 enables the
StoreOnce appliance to pro-actively "call back" to HP if issues arise on the system, if configured
to do so. It provides the ability for hardware error messages, alerts and warnings, to be transmitted
automatically to HP Support, who can then help the customer take the appropriate action to remedy
the error. This is of particular benefit in the StoreOnce backup environment, where the StoreOnce
appliance may not be constantly monitored by the customer.
Currently, there is no ability for HP Support to communicate directly with the HP StoreOnce Backup
system via the Remote Support feature.
IMPORTANT: The use of this feature requires the customer to provide a proxy server path to the
internet, in order for the StoreOnce Backup system to communicate back to HP Support.
The Remote Support feature provides an alternative to HP Support tools that use SNMP.
28 Preparing for installation