HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

3. Once the collect is complete, highlight the ticket row to be downloaded, then press Download.
This will pull it across to your local server, where the file can be stored. Download cannot be
permitted when a manual Collect is in progress.
NOTE: It is important to set Security configuration options correctly if you are using Internet
Explorer as your web browser. If you do not, the download will fail without an error message.
1. Add https://VIF https://node1 , https://node2
2. Enable download.
Equivalent StoreOnce CLI commands
• To create a support ticket: support create ticket. A ticket will be produced with the
filename: tkt_<datestamp>.zip
• To delete one or all support tickets:support del ticket <ticket name> or support
del ticket ALL .
There is no equivalent StoreOnce CLI command for download, but you can use sftp to pull the
ticket.
• Example 1: (using Linux)
sftp Admin@<Management_VIF>
cd tickets (the full path is /jail/tickets)
get <supportticket name>.zip
exit sftp
• Example 2: (using a Windows sftp client)
Ensure the File Protocol is set to SFTP, not SCP.
Login to the Management VIF as Admin.
get <supportticket name>.zip from /tickets.
Serial numbers
Important information about serial numbers
It is very important to use the correct serial number when contacting HP Support. There is a bundled
serial number for your product, which can be found only on the labels and/or toe tags that come
with the product. It is not stored electronically within the GUI.
IMPORTANT: The serial numbers that currently appear on some GUI screens are for internal
cluster use or for lower level hardware components. These serial numbers will not be recognized
by HP Support for warranty use. Do not use them.
52 General reference