HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

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Contents

1 Introduction...............................................................................................6

The HP StoreOnce B6200 Backup System ...................................................................................6

Hardware components..............................................................................................................7

Fault LEDs...........................................................................................................................7

Online or offline during maintenance activity?.........................................................................7

Other sources of information......................................................................................................8

HP service specialists only.....................................................................................................8

All users.............................................................................................................................8

2 Quick reference — configurable parts and replacement process checklists.........9

Node — HP ProLiant DL380 G7 Server.......................................................................................9

Configurable parts...............................................................................................................9

Server component replacement process .................................................................................9

PSU and HDD.................................................................................................................9

All other components.....................................................................................................10

HP P2000/MSA Array Controller.............................................................................................11

Configurable parts.............................................................................................................11

PSU and HDD...................................................................................................................11

Replacement process..........................................................................................................11

Internal network switches.........................................................................................................11

Configurable parts.............................................................................................................12

PSU and single network switches..........................................................................................12

Whole switch replacement process.......................................................................................12

3 Firmware revisions....................................................................................13

4 Pre-requisites............................................................................................14

Tools required........................................................................................................................14

Hardware tools..................................................................................................................14

Software tools...................................................................................................................14

Onsite and offsite troubleshooting and repair.............................................................................14

Onsite troubleshooting and repair........................................................................................14

Offsite (remote) troubleshooting and repair...........................................................................16

HP Support users only........................................................................................................17

Internal network static IP addresses.......................................................................................17

How are hardware problems notified?.......................................................................................18

System health check (HP Support users only)...............................................................................19

Preparing for maintenance activities..........................................................................................20

Putting a node into maintenance mode.................................................................................20

Making a node active again...............................................................................................21

Running failback from the GUI.............................................................................................21

Putting a couplet into maintenance mode..............................................................................21

5 Maintaining server (node components) — HP ProLiant DL380 G7 Server.........22

Important considerations..........................................................................................................22

Configurable parts..................................................................................................................22

Reconfiguring the iLO settings...................................................................................................23

BIOS settings.........................................................................................................................24

Reconfiguring the 1GbE MAC addresses...................................................................................25

Updating motherboard components firmware.............................................................................26

Replacing both system disks.....................................................................................................26

Replacing a Fibre Channel card...............................................................................................26

Replacing a 10GbE card.........................................................................................................26

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