Getting Started

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Getting Started
If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure
that your service call is handled properly:
■ Be in front of your computer when you call.
■ Write down the computer and monitor serial numbers before
calling and have them readily available.
■ Be prepared to spend the time necessary troubleshooting the
problem with the service technician.
✎
For sales information and warranty upgrades (CarePaqs), call
1-800-282-6672.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■ Check that the computer and monitor are plugged into a working
electrical outlet.
■ Check to see that the voltage select switch is set to the appropriate
voltage for your region (115V or 230V).
■ Check to see that the computer is turned on and the green power
light is on.
■ Check to see that the monitor is turned on and the green monitor
light is on.
■ Look for flashing LEDs on the front of the computer. The
flashing lights are error codes that will help you diagnose the
problem. Refer to Appendix A in the Troubleshooting Guide on
the Documentation Library CD for more information.
■ Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■ Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■ Check all cable connections for loose connections or incorrect
connections.