HP StorageWorks XP Provisioning Manager Installation and Configuration Guide (December 2005)

5 Troubleshooting
This chapter lists problems that might occur during the installation or uninstallation of Provisioning Manager,
the corrective actions that you should take in the event of a problem, and output messages:
• Troubleshooting information (see section
5-1 )
• Resolving Errors that Occur During the Installation of Provisioning Manager Server
(see section
5-2 )
• Error Messages (see section
5-3 )
5-1 Troubleshooting Information
Table 5-1shows general information for troubleshooting while you are installing a Provisioning Manager.
Table 5-1
Troubleshooting Information
Problem Cause Corrective Action
An attempt to install a Provisioning
Manager server failed.
Device Manager has not been installed. Install Device Manager before you
install a Provisioning Manager server.
The version of the installed Device
Manager is older than the Provisioning
Manager version.
Before you install a Provisioning
Manager server, install a version of
Device Manager that is the same as or
newer than the server version.
There is insufficient free space
remaining on the disk on which Device
Manager is installed.
Free up space on the disk, and then re-
install.
A user who does not have
administrator-level privileges attempted
to install a Provisioning Manager server.
Have a user with administrator-level
privileges perform the installation.
Provisioning Manager’s actions do not
correspond to the setting in the property
file.
Because the property file setting is
invalid, Provisioning Manager is running
according to the default value.
Correct the setting of the property file,
by following the description in Chapter
4 of this manual.
The Provisioning Manager server could
not be started.
The prerequisite program product
(Device Manager) is not installed.
Ensure that the prerequisite program
product has been correctly installed.
Initialization or startup of the
prerequisite program product (Device
Manager) failed.
Take appropriate action by following the
manual for the prerequisite program.
The Device Manager agent could not be
installed.
The available disk space is insufficient. Allocate the necessary disk space, and
then reinstall.
The user who attempted the installation
does not have administrator privileges.
Install as a user who has administrator
privileges.
Either the OS itself or the OS version in
the installation target host is not
supported.
Use an OS version that is supported.
An attempt is being made to install a
version of Device Manager agent that is
older than the installed Device Manager
agent.
Install a version of Device Manager
agent that is the same or newer than
the installed version.
Figure 5-1 shows an example of an error message.