HP StorageWorks XP Command View Advanced Edition software Device Manager server installation and configuration guide (web version) (T1780-96078, March 2008)

Linking Device Manager with other products
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4. Choose Run Now to start web client of Device Manager.
Possible causes and actions to be taken when an authentication error occurs:
The following table lists and describes the possible causes and actions to be taken when an
authentication error occurs during startup of the Device Manager web client.
Table 9-4 Possible causes and actions to be taken when authentications error occurs
Cause Action
Upper limit of single sign-on
requests was exceeded.
Check the following log file generated by Common Component to make sure
there is no unauthorized access. The asterisk (*) in the file name indicates a
file number:
• For Windows:
<common component installation
folder>\log\HpsimSSO*.log
• For Linux:
/var/<common component installation
directory>/log/HpsimSSO*.log
If there is no unauthorized access, wait about 5 minutes, and then log in
again.
The imported HP SIM
certificate was incorrect or
old.
Delete the imported HP SIM certificate, and then re-import the latest HP SIM
certificate. To delete the HP SIM certificate, execute the following command:
•
For Windows:
<common component installation
folder>\bin\hcmdshpsimcert /delete /host host-name-of-
the-HP-SIM-server
The following shows an example of executing the command:
C:\Program Files\CVXPAE\Base\bin\
h
cmdshpsimcert /delete
/host host01
• For Linux:
<common component installation
directory>/bin/hcmdshpsimcert -delete -host host-name-
of-the-HP-SIM-server
The following shows an example of executing the command:
# /opt/CVXPAE/Base/bin/hcmdshpsimcert -delete -host
host01
For host-name-of-HP-SIM-server, you can specify a logical host name or IP
address.