HP StorageWorks P9000 Replication Manager Software 7.1.1 Configuration Guide (TB584-96029, September 2011)

appagentif.properties ......................................................................................................... 85
base.properties .................................................................................................................. 86
5 Security management ....................................................................... 89
Network communications security ............................................................................................... 89
Securing management server and client communications ......................................................... 91
Securing communications within a single management server and between multiple servers ......... 92
Server CA certificate setup ............................................................................................ 92
Checking the truststores ................................................................................................ 93
Importing a certificate into the jssecacerts truststore .......................................................... 93
Audit log event categories ......................................................................................................... 94
6 Troubleshooting ............................................................................. 103
Overview ............................................................................................................................... 103
General problem resolution ...................................................................................................... 103
Collecting maintenance information .......................................................................................... 104
Executing the collection command ...................................................................................... 105
Examples of collection commands ................................................................................ 106
Troubleshooting Application Agent operations ............................................................................ 106
Resolving Application Agent installation and uninstallation errors ............................................ 107
Application Agent and VSS Provider installer trace log files ............................................. 107
Resolving Application Agent operation errors ....................................................................... 108
Collecting support information with the hrpmap_getras command ........................................... 109
Application Agent events that can be ignored ...................................................................... 110
Troubleshooting detailed message RPM-00824 ........................................................................... 112
Checking disk space ........................................................................................................ 113
Transferring the database to another disk (non-cluster) ........................................................... 113
Transferring the database to another disk (Windows MSCS) .................................................. 114
Procedure on the executing node ................................................................................. 114
Procedure on the standby node ................................................................................... 117
Troubleshooting when copy pairs are not recognized .................................................................. 119
Items to be checked on the pair management server ............................................................. 120
Installation of Device Manager Agent ........................................................................... 120
Link between Device Manager server and Device Manager Agent ................................... 120
Properties of Device Manager Agent ............................................................................ 120
Settings in the P9000 RAID Manager configuration definition file ..................................... 120
Items to be checked from Device Manager web client ........................................................... 121
Recognition of Device Manager Agent ......................................................................... 121
Recognition of the command device ............................................................................. 121
Recognition of the replication configuration ................................................................... 121
Items to be checked from the web client .............................................................................. 122
Troubleshooting replica operations ............................................................................................ 122
Replica creation fails silently .............................................................................................. 122
Backup server is not recognized as a pair management server ............................................... 122
Restoring a replica with roll-forward fails with error message RPM-11510 ................................ 123
Restoring a replica fails with event ID 454 ........................................................................... 123
Creating a replica fails with error message RPM-10006 ........................................................ 124
Creating a replica fails with event IDs 17, 1 and 10010 ....................................................... 124
Disk status remains online after replica operation is complete ................................................. 124
Replica catalogs are not deleted ........................................................................................ 125
7 Support and other resources ............................................................ 127
Contacting HP ........................................................................................................................ 127
Configuration Guide 5