HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1 Installation and Configuration Guide (TB581-96048, May 2011)

• If the Windows logon account contains multi-byte characters, agents cannot be installed. Specify

a folder that does not include multi-byte characters for the TMP environment variable.

P9000 Command View Advanced Edition Software products for Windows support the Windows

Remote Desktop functionality.

NOTE:

The Microsoft terms for this functionality differ, depending on the Windows operating system. These

terms can refer to the same functionality:

• Terminal Services in the Remote Administration mode

• Remote Desktop for Administration

• Remote Desktop Connection

Keep the following in mind when working with Windows Remote Desktop functionality:

• When using the Remote Desktop, connect to the console session of the target server in advance

and ensure that no one else connects to your session.

• When logging on to Windows from a remote console, use the Terminal Service Client.

Ensure that the setting for automatically generating short file and folder names (8.3 format) is en-

abled and use an account that was created while this setting was enabled. Do not change the

setting for automatically generating short names, even after the installation is completed.

To check whether a user was created while the setting for automatically generating short file and

folder names was disabled, run:

dir /x /a-Windows-system-drive:\Documents and Settings\Windows-account-

name | find "Local Settings"

If the user was created while this setting was enabled, LOCALS~1 is included in the returned in-

formation:

2008/01/01 18:26 <DIR> LOCALS~1 Local Settings

When the user was created while this setting was disabled, the following is returned:

2008/01/01 18:26 <DIR> Local Settings