HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1 Administrator Guide (web) (TB581-96050, May 2011)

SolutionProblemNo.
To check the correspondence between the file system and
LUN, use VxVM version 4.0 or later. When using a version
of VxVM earlier than 4.0, the Device Manager agent does
not notify the Device Manager server of correspondence
between the file system and LUN if device names are set
based on the enclosure.
When using a version of VxVM earlier
than 4.0 in a Solaris environment, file
system names are not shown from the
Device Manager GUI.
11
The active node is providing disk reserve normally for the
shared disk, and therefore there is no problem with the
system. Shared disk information is acquired from the Device
Manager agent running on the active node, and therefore
there is no problem with the operation of Device Manager.
This problem is listed because it might occur rarely if the
execution frequency of the HiScan command for the Device
Manager agent is set to the same time in both the active
node and the standby node and if there is a high I/O load
on the shared disk.
In an AIX environment,
SC_DISK_ERR2 (Device Busy) is output
in the error log of the standby node.
In addition, HSDRV_RSV_CONFLICT
is output to the error log.
12
Obtaining maintenance information
If you cannot identify the cause of a failure or recover from a failure, collect the following information
about the failure, and then contact our support center:
• System status after the failure
• Date and time when the failure occurred
• Situation in which the failure occurred
• Network configurations of the management server and the host
• OSs of the management server and the host
• Maintenance information for the computers where the failure occurred
• Maintenance information for the management server
• Maintenance information for Host Data Collector
• Maintenance information for the host
Troubleshooting250