HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1 Administrator Guide (web) (TB581-96050, May 2011)

SolutionProblem and causeNo.

• If 10 minutes have passed since the stop request, and the Tiered

Storage Manager server is still not stopping, execute the following

command:

In Windows:

installation-folder-for-Tiered-Storage-Manager-

server\bin\htsmserver forcestop

In Linux:

installation-directory-for-Tiered-Storage-Manager-

server/bin/htsmserver forcestop

• Perform the operation again through a user who has administrator

permissions for the OS.

PROBLEM: The Tiered

Storage Manager server

has not stopped.

CAUSE: Possible causes

are as follows:

• An error occurred in

the Tiered Storage

Manager server dur-

ing processing to stop

it.

• The user who attemp-

ted the operation does

not have administrator

permissions.

Troubleshooting246