HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1 Administrator Guide (web) (TB581-96050, May 2011)

SolutionProblem and causeNo.
For a user without Admin (user management) permission:
Ask a user with Admin (user management) permission to unlock the
account.
For a user with Admin (user management) permission:
Ask another user with Admin (user management) permission to unlock
the account. Alternatively, execute the hcmdsunlockaccount
command to unlock your own account.
To unlock the account by using the hcmdsunlockaccount command:
1. Execute the following command to confirm that the Common Com-
ponent services are running:
In Windows:
installation-folder-for-Common-Component\bin\hcm-
dssrv/status
In Linux:
installation-directory-for-Common-Component/bin/
hcmdssrv -status
If the Common Component services are not running, execute the
following command:
In Windows:
installation-folder-for-Common-Component\bin\hcm-
dssrv /start
In Linux:
installation-directory-for-Common-Component/bin/
hcmdssrv -start
2. Execute the hcmdsunlockaccount command to unlock the account.
In Windows:
installation-folder-for-Common-Component\bin\hcm-
dsunlockaccount /user user-ID /pass password
In Linux:
installation-directory-for-Common-Component/bin/
hcmdsunlockaccount -user user-ID -pass password
For user-ID, specify the user ID of the user whose account you
want to unlock. For password, specify the password of the user
whose account you want to unlock.
Note:
If the following symbols are included in the user ID or password, you
need to escape the symbol on the command line:
• In Windows:
If the user ID or password ends with a backslash (\), use another
backslash (\) to escape that backslash (\).
Also, if the user ID or password includes an ampersand (&), vertical
bar (|), or caret (^), enclose each character with a double quotation
mark ("), or use a caret (^) to escape the symbols.
• In Linux:
Use a backslash (\) to escape each character.
Note that, if a password is not set for the target user, you cannot unlock
the account by using the hcmdsunlockaccount command.
PROBLEM: The GUI
cannot be logged in to.
CAUSE: The user account
might have been locked.
2
Troubleshooting244