HP StorageWorks Command View XP Advanced Edition Device Manager Agent Installation and Configuration Guide (December 2005)

Troubleshooting Device Manager Agent Operations 69
This produces output showing the Device Manager agent entry in the root crontab (see Figure 4-2). In
this case, the last two lines of output from the crontab command show the entry governing
scheduled execution of the HiScan command. Use the man crontab command to see an
explanation of the format of this entry.
The following explains the log file for the HiScan command. The HiScan command log files
HiScan.msg, HiScan.log, and HiScan.err are stored in the following locations:
• In a Solaris™, HP-UX, or Linux
®
system:
• /var/opt/HDVM/logs/HiScan.msg
• /var/opt/HDVM/logs/HiScan.log
• /var/opt/HDVM/logs/HiScan.err
• In an AIX
®
system:
• /var/HDVM/logs/HiScan.msg
• /var/HDVM/logs/HiScan.log
• /var/HDVM/logs/HiScan.err
IMPORTANT: If the Device Manager agent fails to install on an AIX
®
system, there may be a problem with
the HDLM directory structure.
The HiScan HTTP/XML communication (from the most recent invocation) is recorded in HiScan.msg.
The standard output messages from HiScan invocations are accumulated in the file HiScan.log. It is
normal for this file to be empty.
Error messages from the most recent HiScan invocation are recorded in the HiScan.err file. For
details about HiScan error messages, contact your HP support representative for assistance. Use the
more command to inspect these files for troubleshooting purposes.
• Issue the HiScan command from the prompt using the options shown in the root crontab. Super
user authority is required. Vary the options and system/network configuration until HiScan
functions properly.
• Use the -t option to produce a record of which StorageWorks XP disk array resources were
detected and (if -s is also used) a record of the Device Manager server’s response to the HiScan
request. See section
3-1 for proper use of these options.
• For connectivity problems, use standard network debugging procedures such as ping, and
actual IP addresses. Verify that the port number specified in the Device Manager server’s
configuration file matches the configuration of the Device Manager agent. For details about the
Device Manager agent configuration file, see section
3-11
• The configuration file, server.properties, contains various properties of the Device
Manager agent. If any network problems occur, check the properties in server.properties.
See section
4-4 for property descriptions.
• The configuration file, logger.properties, contains logging properties of the Device
Manager agent. See section
3-11 for property descriptions.
• For problems concerning HiScan’s detection of StorageWorks XP disk array resources, make
sure that the particular configuration (HBA, device driver, storage array model) is supported by
the Device Manager agent and is operative on the Host.
Table 4-1 Location of HiScan.msg
System Type Location
Solaris™ /var/opt/HDVM/bin/logs/HiScan.msg
HP-UX /var/opt/HDVM/bin/logs/HiScan.msg
AIX
®
/var/usr/HDVM/bin/logs/HiScan.msg
Linux
®
/var/opt/HDVM/bin/logs/HiScan.msg