HP StorageWorks Command View XP Advanced Edition Device Manager Agent Installation and Configuration Guide (December 2005)

Troubleshooting Device Manager Agent Operations 66
4 Troubleshooting Device Manager Agent
Operations
This chapter covers the following topics:
• Acquiring Error Information Collectively (see section
4-1 )
• Troubleshooting Solaris™, AIX
®
, HP-UX, and Linux
®
Systems (see section 4-2 )
• Troubleshooting Windows
®
2000 and Windows Server™ 2003 Systems (see section 4-3 )
• Device Manager Agent Log Files (see section 4-4 )
4-1 Acquiring Error Information Collectively
If an error occurs in the Device Manager agent, you can use Trouble Information Collector (TIC). TIC
acquires the log files and other information necessary to determine the cause of the error collectively
from the Device Manager agent environment.
NOTE: To use TIC, you must be a member of the Administrator group or a super user.
The location of the TIC command differs depending upon the following operating systems.
• In Windows
®
:
• installation-folder-for-Device-Manager-agent\agent\bin
• In Solaris™, HP-UX, or Linux
®:
• # /opt/HDVM/agent/bin
• In AIX
®
:
• # /usr/HDVM/agent/bin
Format
• In Windows
®
:
• TIC.bat [-outdir location-of-resultDir-directory [-f]]