HP P9000 Replication Manager Software 7.2 Configuration Guide

appagentif.properties ......................................................................................................... 89
base.properties .................................................................................................................. 90
5 Security management ....................................................................... 93
Network communications security ............................................................................................... 93
Securing management server and client communications ......................................................... 95
Securing communications within a single management server and between multiple servers ......... 96
Server CA certificate setup ............................................................................................ 96
Checking the truststores ................................................................................................ 97
Importing a certificate into the jssecacerts truststore .......................................................... 97
Audit log event categories ......................................................................................................... 98
6 Troubleshooting ............................................................................. 103
Overview ............................................................................................................................... 103
General problem resolution ...................................................................................................... 103
Collecting maintenance information .......................................................................................... 104
Executing the collection command ...................................................................................... 105
Examples of collection commands ................................................................................ 106
Troubleshooting Application Agent operations ............................................................................ 106
Resolving Application Agent installation and uninstallation errors ............................................ 107
Application Agent and VSS Provider installer trace log files ............................................. 107
Resolving Application Agent operation errors ....................................................................... 108
Collecting support information with the hrpmap_getras command ........................................... 109
Application Agent events that can be ignored ...................................................................... 110
Troubleshooting detailed message RPM-00824 ........................................................................... 112
Checking disk space ........................................................................................................ 112
Transferring the database to another disk (non-cluster) ........................................................... 113
Transferring the database to another disk (Windows MSCS) .................................................. 114
Procedure on the executing node ................................................................................. 114
Procedure on the standby node ................................................................................... 116
Troubleshooting when copy pairs are not recognized .................................................................. 118
Items to be checked on the pair management server ............................................................. 119
Installation of Device Manager Agent ........................................................................... 119
Link between Device Manager server and Device Manager Agent ................................... 119
Properties of Device Manager Agent ............................................................................ 119
Settings in the P9000 RAID Manager configuration definition file ..................................... 119
Items to be checked from Device Manager web client ........................................................... 120
Recognition of Device Manager Agent ......................................................................... 120
Recognition of the command device ............................................................................. 120
Recognition of the replication configuration ................................................................... 120
Items to be checked from the web client .............................................................................. 121
Troubleshooting replica operations ............................................................................................ 121
Replica creation fails silently .............................................................................................. 121
Backup server is not recognized as a pair management server ............................................... 121
Restoring a replica with roll-forward fails with error message RPM-11510 ................................ 122
Restoring a replica fails with event ID 454 ........................................................................... 122
Creating a replica fails with error message RPM-10006 ........................................................ 123
Creating a replica fails with event IDs 17, 1 and 10010 ....................................................... 123
Disk status remains online after replica operation is complete ................................................. 123
Replica catalogs are not deleted ........................................................................................ 124
7 Support and other resources ............................................................ 125
Contacting HP ........................................................................................................................ 125
Configuration Guide 5