HP P9000 Replication Manager Software 7.2 Configuration Guide

Resolving Application Agent installation and uninstallation errors
Sometimes, an Application Agent installation or uninstallation might not end properly, such as when
an error occurs during the installation, or the installation is canceled while files are being copied. In
such cases, resolve the problem by following the same sequence used for installation of Replication
Manager.
NOTE:
After the RM Shadow Copy (VSS Provider) window has been started, if the installation fails or the
Cancel button is used to stop the installation, you have to use the Application Agent installer to re-install
RM Shadow Copy. Note that before attempting to re-install RM Shadow Copy, first open
Add/Remove Programs to make sure that it is uninstalled. If it is still installed, uninstall it using
Add/Remove Programs, and then re-install using the Application Agent installer.
To resolve Application Agent installation or uninstallation errors:
1. Check the displayed messages for information about the problem, and then try to resolve it.
2. Check the trace log files that were output during the installation or uninstallation, and then try to
resolve the problem.
For details, see “Application Agent and VSS Provider installer trace log files” on page 107.
3. If you cannot resolve the problem, collect the trace log files and contact HP Technical Support.
Send all of the collected information to HP Technical Support. For details, see “Collecting
maintenance information” on page 104.
NOTE:
Check the table contained in the section “Application Agent events that can be ignored” on page 110,
to determine whether the displayed message can safely be ignored.
Application Agent and VSS Provider installer trace log files
The details and results of an Application Agent installation or uninstallation (including the VSS Provider)
are output to installer trace log files. You can use these files to analyze the causes of errors that
occurred during installation or uninstallation.
Application Agent
rpm_app_agt_inst.log
VSS Provider
vssprv_inst.log
Output folder
The output folder of the Application Agent and VSS Provider trace log files differ depending on whether
the installation-folder-for-Application-Agent\DRM\log folder exists. If this folder
does not exist, the log files are placed on the desktop.
Configuration Guide 107