HP XP P9000 Command View Advanced Edition Suite Software 7.5.0-00 Administrator Guide (Web Version) (TB581-96346, July 2013)
hldutil command .............................................................................................................. 261
javapath_setup command .................................................................................................. 266
TIC command .................................................................................................................. 267
12 Setting up Host Data Collector ....................................................... 269
Installing Host Data Collector ................................................................................................... 269
Prerequisites for installing Host Data Collector ..................................................................... 269
Installing Host Data Collector (Windows) ............................................................................. 270
Installing Host Data Collector (Linux) ................................................................................... 271
Notes on using Host Data Collector computers in a cluster configuration .................................. 272
Registering a Host Data Collector computer on the management server ................................... 272
Specifying the Host Data Collector environment settings ............................................................... 273
Resident processes of the Host Data Collector ...................................................................... 273
Starting the Host Data Collector service ........................................................................ 274
Stopping the Host Data Collector service ...................................................................... 275
Checking the operating status of the Host Data Collector service ...................................... 275
Registering firewall exceptions for Host Data Collector (Windows) ......................................... 276
Registering an exception for the Host Data Collector service (for non-SSL communication) .... 276
Registering an exception for the Host Data Collector service (for SSL communication) .......... 277
Changing the Java execution environment used by Host Data Collector ................................... 278
Checking the Host Data Collector version ............................................................................ 278
Removing Host Data Collector .................................................................................................. 278
Removing Host Data Collector (Windows) ........................................................................... 279
Removing Host Data Collector (Linux) .................................................................................. 279
13 Troubleshooting ........................................................................... 281
Common problems and solutions .............................................................................................. 281
Problems and solutions in the management server ................................................................ 281
Problems and solutions in Device Manager ................................................................... 281
Problems and solutions in Tiered Storage Manager ........................................................ 282
Problems and solutions in the host ...................................................................................... 285
Maintenance information that must be collected if a failure occurs ................................................. 287
Acquiring maintenance information on the management server .............................................. 288
Acquiring maintenance information for a Host Data Collector computer .................................. 291
Acquiring maintenance information on a host (for a host managed by Host Data Collector) ....... 292
Acquiring maintenance information on a host (for a host managed by Device Manager agent) ... 293
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Windows) .................. 293
Acquiring a thread dump of the HCS Device Manager Web Service (Windows) ...................... 294
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Linux) ........................ 294
Acquiring a thread dump of the HCS Device Manager Web Service (Linux) ............................. 295
Checking audit log data .......................................................................................................... 295
Message text in audit log data ........................................................................................... 299
Message text for Common Component processing ......................................................... 299
Message text for Device Manager server processing ...................................................... 299
Message text output when related products are started ................................................... 301
Message text for Device Manager server processing using CIM ....................................... 302
Message text for Tiered Storage Manager processing ..................................................... 304
Message details for Device Manager server requests ............................................................ 312
Commands in message details .................................................................................... 313
Targets in message details .......................................................................................... 313
Options in message details ......................................................................................... 315
Parameters in message details ..................................................................................... 318
Correlation between user operations and Tiered Storage Manager audit log data .................... 333
GUI operations and the corresponding audit log data .................................................... 334
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