HP StorageWorks XP Tiered Storage Manager Server Installation and Configuration Guide (December 2005)

Troubleshooting 55
• /arc specifies the name of the archive file for collecting maintenance information. Specify the file name
without an extension. If a character that cannot be specified by Windows is used, an error occurs. If this
option is omitted, the file name is cvxpae_logs.jar.
Return values
0: Normal termination
1: Parameter error
2: Abnormal termination
Sample command:
If the output destination for the collected information is ./result_dir/cvxpae_logs.jar, then a sample
command would be as follows:
C:\Program Files\CVXPAE\bin\cvxpaegetlogs /dir .\result_dir /type
TieredStorageManager /arc cvxpae_logs
5-4 Contacting the HP technical support
Telephone numbers for worldwide technical support are listed on the HP web site:
http://www.hp.com/support/
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
HP strongly recommends that customers sign up online using the Subscriber’s choice web site at
http://www.hp.com/go/e-updates
• Subscribing to this service provides you with email updates on the latest product enhancements, newest
versions of drivers, and firmware documentation updates as well as instant access to numerous other
product resources.
• After signing-up, you can quickly locate your products by selecting Business support and then Storage
under Product Category.