HP StorageWorks XP Tiered Storage Manager Server Installation and Configuration Guide (December 2005)
Troubleshooting 54
Table 5-7 Event Type
Event Type Time Log is Produced
No type Other than the above (an event type does not
exist)
5-3 Obtaining Maintenance Information
When an error occurs in the Tiered Storage Manager server, use the cvxpaegetlogs command to obtain the
following types of information for error analysis:
• Log data
• Setting information (properties)
• License data
• Information about the connection and startup service
• Repository information
NOTE: The installation-related trace logs output to root-of-Windows-current-drive or root-of-the-drive-where-
the-Tiered-Storage-Manager-server-was-installed cannot be obtained by using the cvxpaegetlogs command.
These installation-related trace logs should be obtained directly from root-of-Windows-current-drive or root-
of-the-drive-where-the-Tiered-Storage-Manager-server-was-installed.
5-3-1 Setting the Environment for the cvxpaegetlogs Command
You must set up the environment to use the cvxpaegetlogs command, using the environment needs to be
set up. To set up the environment, use the HtsmgetTI.properties file, which is located at <server
installation folder>\SupportTools\CollectTool\. Use a text editor to update the properties file.
The properties to be set in HtsmgetTI.properties are:
• OUT_DIR specifies the directory where maintenance information is output. Leave it at the default value,
which is ./result_dir
• CLI_DIR specifies the folder where the CLI client has been installed.
5-3-2 Using the cvxpaegetlogs Command
WARNING! Do not perform Tiered Storage Manager operations when the cvxpaegetlogs command is
executing, or you might cause an error or a slow response.
Before using the cvxpaegetlogs command, make sure of the following:
• You logged in as an administrator
• Another instance of the cvxpaegetlogs command is not running.
• The Java execution path is set to the environment variable PATH.
When the cvxpaegetlogs command is executed, four archive files (.jar, .hdb.jar, .db.jar, and
.csv.jar) are created. To execute the cvxpaegetlogs command, open the command prompt window, and
then execute the following command:
<Command-View-XP-AE-Suite-Common-Component-installation-
folder>\bin\cvxpaegetlogs [/dir name-of-output-destination-folder] [/type
Command-View-XP-AE-Suite-software-name] [/arc archive-file-name]
• /dir specifies the output destination folder for maintenance information. If a character that cannot be
specified by Windows is used, an error occurs. If this option is omitted, the folder specified in the
OUT_DIR property in the HtsmgetTI.properties file is used for the output destination folder. The
specified folder must be empty. If the specified folder does not exist, the specified folder is created.
• /type specifies the name of the Command View XP AE Suite software for collecting maintenance
information. To obtain maintenance information for Tiered Storage Manager, specify
TieredStorageManager. If this option is omitted, maintenance information for all Command View XP
AE Suite software that can be started by using the Link-and-Launch functionality is collected. The value
specified for this parameter is case-sensitive.
Troubleshooting