HP StorageWorks XP Tiered Storage Manager Server Installation and Configuration Guide (December 2005)

Troubleshooting 48
5 Troubleshooting
This chapter explains any issues that may occur on the Tiered Storage Manager server, how to resolve those
issues, and how to obtain output logs and maintenance information.
General troubleshooting (see section
5-1 )
Logs output by Tiered Storage Manager (see section
5-2 )
Obtaining maintenance information (see section
5-3 )
Contacting the HP technical support (see section
5-4 )
5-1 Troubleshooting Information for the Tiered Storage Manager
Server
This section gives general troubleshooting information for the Tiered Storage Manager server.
In general, if you experience an error, take the following steps:
Check the error status. If any error messages are displayed, take the suggested action.
Look up the error message.
Check the logs. Access the server message logs and attempt to determine the location of the error, then
remove the cause of the error. See section
5-2-1-2 for more information on the message logs.
Contact Technical Support. Obtain maintenance information using the cvxpaegetlogs command, then
contact the HP technical support. For more information, see section 5-4 .
Table 5-1 General Installation Troubleshooting
Problem Possible Causes Action
An attempt to install Tiered Storage
Manager server failed.
Another Command View XP AE Suite
software is running on the management
server.
Stop all Command View XP AE Suite
software, and then install Tiered
Storage Manager server.
Device Manager has not been installed. Install Device Manager, and then install
the Tiered Storage Manager server.
The installed Device Manager version is
older than the required version.
Install a Device Manager version that is
newer than the required version, and
then install Tiered Storage Manager
server.
The free capacity of the disk on the
management server where Device
Manager has been installed is
insufficient.
Reserve the 150 MB or more required
for installation of the Tiered Storage
Manager server, as well as the 100 MB
or more required for storing
repositories, and then install the Tiered
Storage Manager server.
A user who does not have administrator
permissions attempted to install Tiered
Storage Manager.
Log in as a user who has administrator
permissions, and then install Tiered
Storage Manager server.
The OS on the management server is
not supported.
Prepare a management server that has
a supported OS installed, and then
install the Tiered Storage Manager
server.
An attempt to start Tiered Storage
Manager failed.
Device Manager or Command View XP
AE Suite Common Component has not
started.
Start Device Manager or Command
View XP AE Suite Common
Component.
The user ID or password that Tiered
Storage Manager uses to connect to
Device Manager is incorrect.
Use the htsmmodhdvmuser command
to re-specify the user ID and password
for connection to Device Manager. For
details about this command, see section
1-6 .
Tiered Storage Manager
Properties