HP StorageWorks XP Replication Monitor software installation and configuration guide (T1784-96008, November 2006)

Troubleshooting 111
2. If the set values in the XP Replication Monitor software property files have been changed from the default
values, record the values.
3. Remove the cause of the error shown in the displayed installation error message, and then perform an
uninstallation of the XP Replication Monitor server.
4. When the uninstallation is completed, perform a new installation of the XP Replication Monitor server.
5. After the installation is completed, change the values in the property files to the values you recorded in step
2 and import the alert settings as needed.
To take corrective action for upgrading from version 5.0 to 5.5:
1. Remove the cause of the error shown in the displayed installation error message, and then uninstall the XP
Replication Monitor server.
2. After the uninstallation is completed, perform a new installation of version 5.0 of the XP Replication Monitor
server.
3. After the new installation is completed, restore the database from a backup created before upgrade
installation was performed.
For details about how to restore the database, see
3-8-2 .
4. Re-execute upgrade installation.
9-1-2 Troubleshooting related to the installation of the XP Replication Monitor
agent
This subsection describes troubleshooting related to the installation and uninstallation of the XP Replication
Monitor agent.
9-1-2-1 When the XP Replication Monitor agent Is not recognized by the XP Replication
Monitor server
When the XP Replication Monitor agent has been installed successfully, but it is not recognized by the XP
Replication Monitor server, possible causes are as follows:
• The Device Manager agent has not been installed on the host or pair management server.
Install the Device Manager agent. For details about the installation of the Device Manager agent, see the
HP StorageWorks XP Replication Monitor software installation and configuration guide.
• Communication has not been established between the Device Manager server and the Device Manager
agent.
Check and, if necessary, revise the settings, such as the host name and port number.
If address conversion takes place between sites, problems can occur during server-agent communications.
For details, see
2-2-3-2
9-1-2-2 Trace log during installation or uninstallation
Information about the processing and results of installation or uninstallation is output to the installer's trace log
file.
The output destination and file name of the installer's trace log file are as follows:
• Output destination directory
system-drive:\
• File name
HRpMAgent_install.log
The trace log file is created under this name during a new installation. During an overwrite installation or
uninstallation, trace information is added to the same file.
When the XP Replication Monitor agent is uninstalled successfully, the trace log file is deleted.
9-2 Troubleshooting for building a cluster environment
This subsection explains the countermeasures for when a database registration using the hcmdsdbmove
command fails. The countermeasures differ depending on whether the XP Replication Monitor database has been
backed up.