HP StorageWorks XP Replication Monitor software installation and configuration guide (T1784-96008, November 2006)

Troubleshooting 110
yyyy/mm/dd hh:mm:ss : (level) trace-information supplementary-information
:
*** End XP Replication Monitor (Windows) setup process Trace Log
The meaning of the output information is as follows:
*** Begin XP Replication Monitor (Windows) setup process Trace Log
A comment row showing the beginning of the trace log output.
yyyy/mm/dd hh:mm:ss
Processing date (yyyy/mm/dd hh:mm:ss: year/month/date hour:minute:second).
level
One of the following is output:
I: Trace information for the notification level
W: Trace information for the warning level
E: Trace information showing that an error occurred.
trace-information
Parameter values for each executed process, and the specified formats of commands issued by the
installer and their response results.
supplementary-information
Supplementary information that is output as needed.
*** End XP Replication Monitor (Windows) setup process Trace Log
A comment row indicating the end of the trace log output.
Supplementary explanation:
A standard InstallShield is output in addition to the installer's trace log. This InstallShield standard log file is
to be sent with customer inquiries, for when you cannot identify causes of problems during installation or
uninstallation by referring to the trace log file.
The InstallShield standard log file is as follows:
OS Output destination of the standard installshield log
• Windows 2000
• Windows Server 2003
• Windows Server 2003 R2
• Windows XP
system-drive\Program Files\InstallShield
Installation Information\{ID}\Setup.ilg
• Windows Server 2003 x64 Edition
• Windows Server 2003 R2 x64 Edition
system-drive\Program Files(x86)\InstallShield
Installation Information\{ID}\Setup.ilg
ID: The ProductCode value determined by the installer.
If the installer's trace log has not been output, the installer may have been stopped forcibly. In this case, re-
install the XP Replication Monitor software.
If you reinstall the XP Replication Monitor software after an installation fails, the XP Replication Monitor
database will be initialized. In this case, you need to wait until the reinstallation of the XP Replication
Monitor software finishes normally, and then restore the XP Replication Monitor database. The database
can be restored because it was backed up in advance. For details on backing up and restoring databases,
see section
3-8 .
9-1-1-3 Actions to be taken when upgrade installation fails
The following procedures show how to take corrective action when upgrade installation from an earlier version
fails.
To take corrective action for upgrading from version 4.0 or 4.2 to 5.5:
1. Make sure that the HRpMAlertSettingData folder that stores the alert settings of an earlier version is
backed up to the following location:
Windows-installation-drive\