HP StorageWorks XP Replication Monitor software installation and configuration guide (T1784-96008, November 2006)

Troubleshooting 109
9 Troubleshooting
This chapter describes how to handle errors that may occur when XP Replication Monitor software is installed
and uninstalled, as well as the errors associated with system creation.
Troubleshooting for installation and uninstallation (section
9-1 )
Troubleshooting for building a cluster environment (section
9-1-2 )
How to handle detailed message RPM-00824 (section
9-3 )
How to handle error message KAVN01281-E (section 9-4 )
9-1 Troubleshooting for installation and uninstallation
9-1-1 Troubleshooting for a Windows management server
This subsection describes the actions to take when installation or uninstallation of the XP Replication Monitor
server fails. In the following cases, installation or uninstallation may stop, leaving the system in an incomplete
state.
When cancellation of an installation is attempted by clicking the Cancel button during file copy processing
of an upgrade installation.
When the installation or uninstallation fails because an error occurred during the processing.
9-1-1-1 Actions to be taken when installation fails
According to the displayed error message, take one of the following actions:
Execute an overwrite installation
Once you have uninstalled the XP Replication Monitor software, reinstall it.
9-1-1-2 Trace logs during installation or uninstallation
Records (trace logs) of installation or uninstallation processing and their results are output as the trace log file of
the installer.
The output folder, file name, and output format of the installer trace log file are as follows:
Output folder
The output destination varies depending on whether the processing finished normally, or if an error
occurred during the processing.
When the installation processing finishes normally
Replication-Monitor-installation-folder\logs
When an error occurs during the installation or uninstallation processing
If the XP Replication Monitor software installation folder has been created, the trace log file is output to
the following location:
Replication-Monitor-installation-folder\logs
If the XP Replication Monitor installation folder has not been created, the trace log file is output to the
following location:
system-drive\
When the uninstallation processing finishes normally
In this case, the trace log file is deleted as the last step of the uninstallation processing.
File name
The file name differs depending on whether the log is for an installation or an uninstallation.
HRpM_xxxxxxLog.log
where xxxxxx is either Install (for installation) or Uninstall (for uninstallation).
Output format
The output format to the trace log file is as follows:
*** Begin XP Replication Monitor (Windows) setup process Trace Log