HP StorageWorks XP Command View Advanced Edition Software 6.4 Server Administrator Guide for Device Manager and Provisioning Manager (web) (T1780-96341, July 2010)

Table Of Contents
Troubleshooting
145
Table 10-1 Common problems and solutions
No. Problem and cause Solution
NOTE: If the following symbols are included in
the user ID or password, you need to escape the
symbol on the command line:
In Windows:
If the user ID or password ends with a
backslash (\), use another backslash (\) to
escape that backslash (\).
Also, if the user ID or password includes an
ampersand (&), vertical bar (|), or caret (^),
enclose each character with a double
quotation mark ("), or use a caret (^) to
escape the symbols.
In Linux:
Use a backslash (\) to escape each
character.
Note that, if a password is not set for the target
user, you cannot unlock the account by using the
hcmdsunlockaccount command.
5 PROBLEM: The services of Common
Component or the Device Manager server
cannot be started.
CAUSE: The desktop heap might be
insufficient.
SOLUTION: Edit the registry to change the area
of the desktop heap. For details, see the
Microsoft homepage.
10-2 Obtaining maintenance information of the
Device Manager
The following table describes the maintenance information kept by Device Manager.